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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Waiting for number to port over

Hello, I am supposed to have my old number port over to Fido but i got a text message from 647-448-9950 saying "Hi, its FIDO, we cannot transfer your number because the porting number user did not approve the port within the allotted 90 minutes. Shou...

n_hussain by I'm a Participant Level 1
  • 501 Views
  • 2 replies
  • 0 likes

Customer disappointed

With company all offering the same products, loyalty is the only tool company will have to retain their customers.when you break promises of commitment that customers will get their phone within a week and you don't deliver on your promise.Customers ...

Happy2021 by I'm a Participant Level 2
  • 969 Views
  • 7 replies
  • 0 likes

Issues with my account after joining

Moved over to Fido 2 weeks ago and its been nothing but a headache. In the begining it was error after error getting my phone connected with porting my number in. And now since joining I can't access my fido account on any device to make changes. If ...

Steve43 by I'm a Participant Level 1
  • 258 Views
  • 1 replies
  • 0 likes

New device plan shocker

I recently switched two mobile phone plans on my account because my son and I needed newer phones. I found a pretty reasonable plan that allowed us to pay off the phones over a two-year contract. One of the phones was defective and Fido replaced it. ...

Woof2020 by I'm a Participant Level 3
  • 1050 Views
  • 8 replies
  • 0 likes

Phone price changes during checkout process

I am looking to upgrade my phone so I logged into Fido and searched what they had. I found a pre-owned S20 5G for $25.00/month from the original $61.88 as advertised directly above the $25.00. I started the checkout process and when I got to the revi...

Ogre257 by I'm a Participant Level 2
  • 727 Views
  • 2 replies
  • 0 likes