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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24078 Views
  • 0 replies
  • 8 likes

Fido Phone Exchange: Unresolved Issues

I purchased a new Fido phone online last week as a way of upgrading my device. After receiving the phone, I decided that I would like to exchange it for a different device. I checked online to see how I can exchange the device but there was hardly an...

No service overseas

I am traveling in the United Arab Emirates and my Fido won't connect to any network here. I need to access my text messages for verification and other purposes. I have tried reaching out to support on social media without any response. Appreciate any...

Sakib7 by I'm a participant level 2
  • 1391 Views
  • 2 replies
  • 0 likes

Long hold time

I was on hold for more than an hour just now, all I wanted to do was tell a Fido customer representative since I missed my promise to pay yesterday that I was going to pay it today, I shouldn't have to wait on hold for more than an hour just to talk ...