If you move and change to a phone number in a different local calling area
If you have voicemail:
You’ll lose all of your messages, your greeting message, voice signature and your PIN will be reset
You will need to set up your voicemail as new
Turn your phone off and back on for it to reset
If the change is made during your billing cycle:
Your monthly plan charges might be prorated
You will still be able to track your usage in the My Account app, on Fido.ca and through our IVR, however, you won’t receive data usage notifications for the rest of the current bill cycle
If you’re registered to My Account on Fido.ca with a phone number or Group ID username:
You won’t be able to access your account on fido.ca anymore. You’ll simply need to go to Fido.ca and create a new My Account profile using an email address. If you’re registered to the Community, you’ll need to re-register as well. Worry not though! We can get your old profile back. Click here to send me a PM with both your old and new usernames and I’ll take care of it!
If you have the T9-1-1 service, it will take up to 48 hours before you can use it again.
Hopefully this answered your questions! Don’t forget to tell your friends/family that you changed your number