Cant change my phone number online

Cant change my phone number online

Cant change my phone number online

Mahwash
I'm a Participant Level 1

Cant change my phone number online

Hi,

I tried changing my phone number but whenever i click confirm following message appears “oh ho something went wrong”. I tried clearing cache and used different browsers but no use. Please help!

1 REPLY 1
FidoSaad
Moderator

Hey there @Mahwash

 

Does this error message appear when you confirm the phone number change at the last step?

 

In order to better assist you, I'd like to confirm a few details as well:

 

  1. Do you have access to your bills on Fido.ca?
  2. Are you choosing a new number form the same are code or from a different city/Province?
  3. What browser are you currently using? Have you had the chance to try using a different one?

Let us know!