When I signed up for Home Internet, There was an offer for a $150 Walmart or Amazon Gift Card. How I do I register for this card ?
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You just wrote soms sentences and you are not doing anything for your customer!!! I sent abd PM several times and I didn't receive my gift card yet!
Such a great customer service!
You just buy a time and don't do anything for your customer!
I'm also dealing with the same situation. It's been well over 8 weeks (was told it'd be resolved by Nov 15 but obviously that was another empty promise).
Can a manager or someone with authority please get in touch with me? I'm seriously considering filing a complaint with the Advertising Bereau at this point...it's ridiculous to say the least.
Hey @blueday! Philippe here. Welcome to the community.
I've moved you post here, as is is about the same subject. I recommed you contact us using the links provide above or request a community PM for support.
We'll be happy to help you with that!
When I signed up for Home Internet, There was an offer for a $150 Walmart or Amazon Gift Card in the middle of August.
I've been waiting for the email and have called in 2x and both times been told they were moving it up to management. I have been watching my email and checking the spam/junk folder and still have not received the email. Could you please advise?
Well, this is upsetting to hear. So, it was advertised to receive a free gift card and no one is receiving this.
I guess I will be calling again as this is not sitting well with me.
I've been given the run around for quite some time now. It's been more than 6 weeks since I've set up my internet with Fido. First time I called they told me 4 weeks. Second time I called they told me 6 weeks. Called after 6 weeks and they told me they would give me a call back within 2 days. Been more than 2 days now. Checked my junk mail, and nothing.
Sales promised $100 gift card during sign up process, online chat with Fido again on Aug. 10th and was told would get it within 6 weeks upon service setup. Didn't get a thing, online chat with another agent yesterday and was informed escalation taken another few weeks which is ridiculous. Please keep your word and get your customer what was promised. Thanks.
Welcome to the Fido community!
Once you are eligible you will receive an e-mail invitation to complete the registration on myfidopromotions.com.
Check your spam/junk folder to make sure the email did not go there.
Add me to this growing list. It's been 9 weeks since I signed up. I was promised a $150 gift card and haven't received anything yet. It's been "escalated" but it's gotten nowhere. Please PM me or post here if you find a solution.