$150 Amazon Gift Card

$150 Amazon Gift Card

$150 Amazon Gift Card

SOLVED
jairamp07
I'm a Participant Level 1

$150 Amazon Gift Card

Hello, 

I set up home internet back in august with the promotion for the $150 amazon gift card and i still have not recieved any emails or instructions on how to obtain the gift card.

Accepted Solution

Re: $150 Amazon Gift Card

Solved by Moderator (inactive) FidoJulien

Hey everyone! We understand a lot of you are experiencing some delays with your gift cards and we want to provide some clarifications as well as an update as we know you're all excited to get your gift cards!

 

Our home internet promos with the gift cards have proven to be quite popular and we'd like to thank you all for joining! That said, the reality is that we are experiencing some delays and we know it's been frustrating for a lot of you. We're working hard on this together with our vendor to get all gift cards and registrations e-mails to all of you asap! 

FidoJulien_0-1607100419312.png

 

 

Right now, there are 2 possible scenarios so please check out the below to see where you fall in order to take the appropriate steps.

 

Scenario 1: Did not receive registration e-mail

 

The registration e-mail for the gift card takes about 6 weeks from the activation date to be received. If it's been 6 weeks and you haven't received it please don't worry as we're going to look into it with you! Please contact us if this is the case and we'll check it out. 

 

Scenario 2: Registered via registration e-mail and didn't receive the card yet

 

For this scenario, if you received the registration e-mail and not the actual card there are some things to keep in mind, such as :

 

- If a physical card was selected, delays can be longer than a digital one (within 4 weeks)

- If you chose a digital card, please check your junk mail to make sure it's not there (within 2 weeks)

 

If you still did not receive the card then please reach out to our vendor, Merkle, directly for an update. The e-mail address is : customercare@helloworldfulfillment.com and in your e-mail be sure to include: 

 

•       In the subject line: GWP + the gift with purchase offered/selected
•       Name:
•       Email:
•       Account Number:
•       Purchase and activation dates:
•       A brief summary of the issue:

 

Merkle should get back to you within 3 business days.

 

Important: It's important to note that if you were eligible for one of the below offers:

- $150 Amazon or Walmart gift cards

- $100 Amazon or Walmart gift cards with the $65 package

and you did register that there are additional delays with those specific offers. We expect to get all gift cards out in the next 2 weeks; there is no need to e-mail Merkle.

 

Please make sure to always check your Spam and Junk email folders as the emails would be sent from notification@prepaiddigitialsolutions.com OR from fido@e.helloworldmail.com.   

 

I do hope that helps everyone out. If you haven't received the registration email and have reviewed all the points above, you can send us a PM by following the steps found here
View solution in context
222 REPLIES 222
calcaneous
I'm a Participant Level 1

I joined Fido internet Dec last year.

 

I was told I would get $150 Amazon gift card, but I haven't received it yet

 

I was wondering when I can get this card

terrison
I'm a Participant Level 1

Hi Fido Team,  I registered home internet with the promotion for the $150 matercard gift card on Nov 30, 2020. It's been more than 3 months, but I still have not recieved any emails or instructions on how to obtain the matercard.

 

Could any one help?

 

Many Thanks!

Hey @terrison! Welcome to the community. Smiley

 

I will need to ask you a few questions to understand your situation more clearly:

 

1. Did you get the registration email or did you already register and didn't get the card? 

 

2. Did you contact customer service about this? 

 

You can also read the solution, it might help! 



V_a2000
I'm a Participant Level 2

Hello Fido team, I signed up for home Internet in Dec ((I thin Dev 12) and so far I have not received any email in context of the$150 MasterCard. 
can you please take a look. Needless to say I have checked my inbox and spam.

 

Thanks for your help.

FidoNick
Former Moderator

Hey @V_a2000!

 

We've moved your post to this thread as it deals with everything relating to gifts with purchase on home internet Smiley

 

I'm sending you a PM so we can review this together. See you there! 



V_a2000
I'm a Participant Level 2

Thanks FidoNick - just to let you know that so far I have not  received anymessage from you....but I will wait. 

Thanks 

Hey there! I do see that you've replied to our PM. We'll continue there with you. 😊



Sieed
I'm a Participant Level 2

Hello, I had ordered 'fido 150mbps home internet' in September when there was an offer of 150$ Walmart/amazon gift card. I placed my order by calling the customer center. That customer rep. told me they will email me and I can choose between those two. But never got an email.

Hey @Sieed Smiley

 

I've moved your post here as it deals with the same topic and useful info can be found on the solution above.

 

If you need more help with this,we can also send you a PM here on the Community, just let us know! 



Sieed
I'm a Participant Level 2

PM please

Hey @Sieed,

 

We'll be sending you a PM shortly, talk to you soon! 



mini0570
I'm a Participant Level 1

hi, 

It's been 4months since I got fido intrent. I'm supposed to get an $150 amazon gift card from the promotion event. I haven't got any resgistration email yet. please check the process and let me know. 

Hey @mini0570

 

I moved your post to this thread since it's about the same topic.

 

Make sure to follow the instructions from the solution presented here. 



Kaveri
I'm a Contributor Level 2

Hi, Did anyone here received gift card?????

 

Even a PM that Fido employees keep saying here. I'll PM you PM you?

 

Did anyone receive PM?

 

I joined in August 2020 and stil waiting for gift card and PM. Received neither of them.

 

Thanks Fido for wonderful fake offer.

lgr
I'm a Participant Level 1
I'm a Participant Level 1

I signed up for the promotion as well during October, and still have never received any e-mails regarding the gift card. 

Can someone please assist, as it's been a few months already. 

Thanks! 

Hi @lgr

 

I am sending you a PM in just a bit. Talk soon!



Kaveri
I'm a Contributor Level 2

Hi, Did anyone here received gift card????

 

Even a PM that Fido employees keep saying here. I'll PM you PM you?

 

Did anyone receive PM?

 

I joined in August 2020 and stil waiting for gift card and PM. Received neither of them.

 

Thanks Fido for wonderful fake offer.

shunkongcheung
I'm a Participant Level 1

I applied my home internet last August, since then I havent received my coupon. I have talked to 3 agents and yet nothing is received.

Please have someone to resolve this issue. Thanks

chaseroons
I'm a Participant Level 2

I first recieved internet in mid September of 2020 with the promised promotion of a $100 Amazon giftcard. I have spoken with 5 different agents all who said I would recieve an email in 5-7 days and to check my spam otherwise it would have to be escalated. Like I said I've gone through this conversation over the last five months. Everytime I never recieve an email and get the same response from the agents and it never gets escalated. Now when I try to even contact a live agent the box isn't working.

 

My brother went with Rogers with a similar giftcard promotion and received his giftcard right away. What gives?

 

 

FidoJulien
Moderator (inactive)

Hey @chaseroons

 

I'll send you a PM so we can take a look at this.

 

Talk to you soon!