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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 103189 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 33376 Views
  • 16 replies
  • 3 likes

wrong charge for late payment

I set up a pre-authorized payment method for paying bill.My previously pre-authorized card expired. And I updated new pre-authorized payment info. It became effective immediately and I received confirmation email.But Fido did not charge me. And I jus...

sherry0123 by I'm a Participant Level 2
  • 671 Views
  • 3 replies
  • 0 likes

home internet is patchy

My home internet has been patchy over last couple of days and is intermittently droppping. Its very difficult to work with a network which is droppping so frequently. Any idea on how to get this fixed ? ThanksAshutosh

Modem return

Hi, I need help with returning the modem. I was suppose to receive a return package on October, and I haven't received it until now. Could I just get a return lable through email so I could reutrn it. Thank you. 

wldnjs87533 by I'm a Participant Level 1
  • 1190 Views
  • 1 replies
  • 0 likes

Internet Account Problems

So how do I start. I arrange my internet from fido online and in a few day I received my modem CODA (white tower) and everything was great.  Internet speed good and all.A few weeks later I recieved my bill for $ 104 dollars for my internet service wh...

Home Internet down (BARRIE AREA)

Home Internet is DownReset modem multiple timesWIFI keeps dropping signalOn hold for agent over 45 mins..... live chat does not work "We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent." keep on getting t...

yuppp by I'm a Participant Level 1
  • 462 Views
  • 1 replies
  • 0 likes