Amazon gift card

Amazon gift card

Amazon gift card

SOLVED
I'm a Participant Level 1

Amazon gift card

When will I get my Amazon gift card that I'm supposed to receive for Fido home internet promotion

Accepted Solution

Re: Amazon gift card

Solved by Moderator

Hey @allyntoniaallyntonia17, 

 

Welcome to the Fido Community! 

 

This specific promotion is sent through a subscription email within 6 weeks from the order date. We also suggest keeping an eye on your spam and junk folders in case it accidentally gets redirected there. 

 

If after 6 weeks you haven't received the email, you should reach out to our customer support team so we can confirm your email on file and to take a closer look into this with you! You can check out the different ways to reach us for this here. Smiley 

 

 

 

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36 REPLIES 36
I'm a Participant Level 1

My internet service was activated on Sep 14. It has been more than 2 months since then. But I didn't receive the registration email for the $ 150 gift card. I did check my emails including the junk mails. Could you please help to look into it? Thanks.

Hey @Lisak828 and @cupcakes10545

 

For this we would need to access your account to review the details. You can check out some of the quickest ways to reach out to us right from our Contact Page

 

Otherwise if you would prefer, we can also send you a PM from here. Let us know. Smiley 



I'm a Participant Level 3

Please PM me. Support hasn't been any help for the last 3 months...

Hello @cupcakes10545,

 

We've been updated that you should be receiving the registration e-mail in the next 2 weeks.

Make sure you take a look at your Junk folder. 



I'm a Participant Level 3

It has been almost 4 months for me and customer service has been telling me to "wait for 2 weeks". What an awful way to scam your paying customers!

I'm a Participant Level 3

Nothing in either inbox. How frustrating....

Hey @cupcakes10545

 

We've recently sent out the delayed emails. Can you please verify in your inbox or spam folder if you received anything from fido@e.helloworldmail.com?



I'm a Participant Level 3

Nothing in either inbox. How frustrating...

I'm a Participant Level 2

So these jokers send me an email with the "Amazon Gift Card", However the link doesn't actually go anywhere. honestly I can't even believe the lengths these people are going to to avaid making good on their promise.

Hey @DRG413!

 

That's definitely not the kind of thing we want for our customers! Can you tell us if you've tried clearing the cache and cookies of your browser and then trying the link again? Otherwise you can also test opening the link in a different browser altogether. 



I'm a Participant Level 2

Hello.

I am waiting for almost 6 weeks after installing the internet connection.

Nothing in my Spam! Please do something.

thank you, 

Hey @Rachapharaon,

 

Sending you a PM, talk soon!

 

 



I'm a Participant Level 2

send me one too, I've been waiting since start of sept. and your agents keep telling me to wait longer

Hey @Christian333

 

There's a PM coming your way to get this looked into. Talk to you soon.  



I'm a Participant Level 1

can you send me a pm too, i haven't received my gift card for 2 months

Hey @227219185

 

We sent you a PM so we can look into this with you! 



I'm a Participant Level 2

Hi, 

can you send me a pm too, i have been waiting for 2 months.

Hey @erdalcevik

 

I'll send you a PM! Talk to you soon Smiley



I'm a Participant Level 1

can you please message me as well? Haven't received mine. Has been over 8 weeks. 

I've been on hold 30 min and counting on the phone waiting for an agent. 

Sure thing @ckmshin! I'll send you one shortly. Smiley