No one answers my call whenever I call Fido customer support

No one answers my call whenever I call Fido customer support

No one answers my call whenever I call Fido customer support

SOLVED
sOrion1
I'm a Participant Level 1

No one answers my call whenever I call Fido customer support

I have been trying to reach Fido customer support for the past four days (on 611 and 1 (888) 481-3436). I kept waiting for over three hours but nobody answered my call. I can provide screenshots of the call waiting for timings.

 

Not sure why is this happening to me!

Accepted Solution

Re: No one answers my call whenever I call Fido customer support

Solved by Moderator

Hey @fernandachris and @sOrion1

 

We're sorry for those delays! We're quite busier than usual at this time but we're doing everything we can to help everyone as fast as possible.

 

We offer support through other channels as well, you can reach out to us through social media on Twitter or Facebook or Live Chat as well. 

 

More info here. If you still need help, we can alternatively also send you a PM here on the community.

 

 

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4 REPLIES 4
hasintha
I'm a Participant Level 1

I was trying to contact support last few days. Its not possible and I have wait on the phone more than 3-4 hours. I left Fido services 3 years before bacause of the same reson and just recently got a Fido internet assuming they have better customer support service. It still sucks. 

FidoJulien
Moderator (inactive)

Hey @hasintha

 

We're busier than usual so there can be a delay to reach us over the phone. However, there are many other options to reach us such as live chat or social media. You can find all the options here.



FidoClaudia
Moderator

Hey @fernandachris and @sOrion1

 

We're sorry for those delays! We're quite busier than usual at this time but we're doing everything we can to help everyone as fast as possible.

 

We offer support through other channels as well, you can reach out to us through social media on Twitter or Facebook or Live Chat as well. 

 

More info here. If you still need help, we can alternatively also send you a PM here on the community.

 

 



fernandachris
I'm a Participant Level 3

Same happening to me.

It's unreal.

I called more than 15 times, and every time was at least 30 minutes waiting listening to music.

 

FIDO! Garbage customer service.