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Printer connection problems

8w151t
I'm a Participant Level 1
I'm a Participant Level 1

I move to a new address  and fido as new provider and printe and scanner in one is not connecting

4 REPLIES 4

joseemarie
I'm a Participant Level 3
I'm a Participant Level 3

I'm having the same problem. I'm unable to get my Canon printer to work on my Fido wifi. It's an AirPrint printer but the network can't see it. 

Hey there @joseemarie!

 

First off, welcome to the Community Smiley

 

I noticed that you've also posted the same question on our French board. I'll update our reply there as well.

 

I understand that your printer is currently not discoverable on your Wi-Fi network. 

 

What happens if you plug it directly with an Ethernet cable? Are you able to successfully connect and use it on your network that way?

 

Let us know!



joseemarie
I'm a Participant Level 3
I'm a Participant Level 3

Hi, Saad. 
I finally figured out that the only way I could connect my printer was by using the WPS button on the router. I didn't have a wire to use. Once I figured the WPS method out, it was super quick and easy. Yay!

FidoPhilippe
Moderator
Moderator

Hey @8w151t! Thanks for contributing your first post. Smiley

 

Can you help us by answering the following please:

 

1. What Fido service are you trying to connect the printer to?

 

2. If it's home internet, are you trying to connect the printer to your via Wi-Fi or cable?

 

Let us know.