yes I have uninstalled/reinstalled. it just says the app is not connected to your modem. how do I know what modem was supplied by fido - it asks if I have one of these modems (CODA, CGNM, CGNVM)
I would like to use if for pausing internet connection to my kids devices and monitoring speeds etc
The path differs a bit depending of the model you have, still you should be able to find easily the option to see the firmware version on your modem.
You would need to connect your device to your Wi-Fi modem with an Ethernet cable or wirelessly if you are already connected on the Wi-Fi.
Then open a web browser and key in 192.168.0.1 in the address bar and press ENTER.
Enter the following default settings to access the modem settings and select LOGIN:
Password: password (or your current Wi-Fi password)
Select Status from the menu and you should find the firmware version installed on your modem
Also, have you tried to reach out to the developers of the application? You can find their contact info on Google Play!