Printer connection problems

[8w151t]

I move to a new address  and fido as new provider and printe and scanner in one is not connecting

[joseemarie]

I'm having the same problem. I'm unable to get my Canon printer to work on my Fido wifi. It's an AirPrint printer but the network can't see it. 

[FidoSaad]

Hey there @joseemarie!

First off, welcome to the Community

I noticed that you've also posted the same question on our French board. I'll update our reply there as well.

I understand that your printer is currently not discoverable on your Wi-Fi network. 

What happens if you plug it directly with an Ethernet cable? Are you able to successfully connect and use it on your network that way?

Let us know!

[joseemarie · Accepted solution]

Hi, Saad. 
I finally figured out that the only way I could connect my printer was by using the WPS button on the router. I didn't have a wire to use. Once I figured the WPS method out, it was super quick and easy. Yay!

[noora]

Hi!

How do you do the WPS method? I've been at this for 2 days and can't seem to figure it out. Please let me know. 

[FidoVan]

Hey there @noora and wecome to teh Community!

What exactly are you trying to do? Are you trying to set your Wi-Fi/Modem up or are you trying to connect your printer through your wireless network?

[noora]

Hi! 
My wifi is already set up. I'm trying to connect my canon printer through my wireless network. I've tried manual and everything but it's not working. 

[FidoAnthonyZ]

Hey @noora,

Were you able to use your printer by connecting it by USB or ethernet? Sometimes just plugging it in can help the modem recognize the printer in order to have it connected wireless.

Also, have you reached out to Canon technical support? 

[noora]

Hi,

I don't have any cables. I want to connect to the wifi wirelessly. No, I haven't reached out to canon because I know the issue is the Fido network. My printer has connected to other wifi networks with no problem before. Do you know which printers are compatible with the Fido wifi? I'm thinking of purchasing a new

one. 

[Cb41]

What is the WPS button i have a white tower modem with fido i can not connect my Hp All In One Printer its driving me nuts

[FidoSaad]

Hey @Cb41 !

Welcome to the Community

WPS stands for Wi-Fi Protected Setup. The button can usually be found at the front of your Hitron modem, see the last button/icon on this picture.

Let us know how it goes!

[FidoPhilippe]

Hey @8w151t! Thanks for contributing your first post.

Can you help us by answering the following please:

1. What Fido service are you trying to connect the printer to?

2. If it's home internet, are you trying to connect the printer to your via Wi-Fi or cable?

Let us know.