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Unprofessional services by fido agent

My name is Appulingam Loganathan. I have placed an order for home internet service. When I place the order I told the agent I puechased the house and I am moving on December 28, 2020 and I need the internet from December 28. But he has shipped the mo...

fgsr by • I'm a participant level 1
  • 661 Views
  • 2 replies
  • 0 likes

Connection drops every night at 6:59pm for 30 seconds

For the past six months, at exactly 6:59pm (used to be 7:59pm before time change) we loose our internet connection every day, and it comes back up 30 seconds later. None of the lights on the modem change. I am connected directly using a network cable...

corydignard by • I'm a participant level 1
  • 525 Views
  • 1 replies
  • 0 likes

Internet connectivity issues - cannot reach support

I've had Fido internet for many years - very rarely I have to call in with a problem. Yesterday (Dec 9) strated having problems.Internet connectivity is intermittant.Sometimes completely out.All my work connections (over VPN) are all failing - droppi...

BillJones by • I'm a participant level 1
  • 566 Views
  • 1 replies
  • 0 likes

Insane wait time and Always over calculating bill

I am trying to reach Fido for past 2 weeks  my calls always end this wayi am on waiting for 1-2 hoursi will get transfer  to person who doesn't deal with home internet . The agent can be of sale, can be of mobile but not internet Then that agent agai...

PriyaJ by • I'm a participant level 1
  • 509 Views
  • 1 replies
  • 0 likes

Resolved! Can I merge 2 accounts into one?

Hi there, I have a mobile line for about an year, and with that I have an active mobile account (My Account). Last week, I purchased home internet, and now I got a first bill for home internet as well. Unfortunately, I can not view the home internet ...

brian_khanal by • I'm a participant level 2
  • 1505 Views
  • 4 replies
  • 0 likes
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