Internet connectivity issues

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I'm a Participant Level 1

Internet connectivity issues

Hi, 

I am getting a few internet drops every 30 -40 seconds with some packet loss or really delayed packets for about 1-2 seconds but then internet returns. I've tried restarting the modem and it appears to happen sporadically each day. Some days will be perfectly fine. 


Is there anything wrong with my signal levels here:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1621000000256QAM6.4001240.366
2849000000256QAM6.600238.605
3855000000256QAM6.700338.983
4861000000256QAM6.300438.605
5579000000256QAM5.400538.605
6585000000256QAM5.700638.983
7591000000256QAM6.100740.366
8597000000256QAM6.200838.983
9603000000256QAM6.200938.983
10609000000256QAM6.6001040.946
11615000000256QAM6.7001140.366
12279000000256QAM2.900138.605
13633000000256QAM6.7001340.946
14639000000256QAM6.9001440.366
15645000000256QAM6.9001540.366
16651000000256QAM7.1001640.366
17657000000256QAM7.3001740.366
18663000000256QAM7.0001838.983
19669000000256QAM7.3001938.983
20675000000256QAM7.2002040.366
21681000000256QAM7.1002138.983
22687000000256QAM7.4002238.983
23693000000256QAM7.2002338.983
24699000000256QAM7.0002438.983
25705000000256QAM6.8002538.983
26711000000256QAM6.7002638.983
27717000000256QAM6.9002738.983
28723000000256QAM6.6002838.605
29825000000256QAM6.4002938.983
30831000000256QAM6.4003038.605
31837000000256QAM6.9003138.605
32843000000256QAM6.4003238.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES3.099998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
122100000ATDMA - 64QAM34.25053200000
225300000ATDMA - 64QAM34.25063200000
336996000ATDMA - 64QAM32.25086400000
430596000ATDMA - 64QAM32.25076400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

Sometimes I will have some errors like this below. Do I have to be concerned about any of these? 

1704/27/2020 06:52:5384020200warningLost MDD Timeout;CM-MAC=<deleted>;CMTS-MAC=<deleted>;CM-QOS=1.1;CM-VER=3.1;
1804/27/2020 07:17:0568010300errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=<deleted>;CMTS-MAC=<deleted>;CM-QOS=1.1;CM-VER=3.1;
1904/27/2020 08:54:1484020200warningLost MDD Timeout;CM-MAC=<deleted>;CMTS-MAC=<deleted>;CM-QOS=1.1;CM-VER=3.1;
2004/27/2020 13:16:5690000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=<deleted>;CMTS-MAC=<deleted>;CM-QOS=1.1;CM-VER=3.1;
Accepted Solution

Re: Internet connectivity issues

Hey @poon1

 

Have you spoken to technical support regarding this? You can reach them at 1-888-259-3436.

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Re: Internet connectivity issues

Hey @poon1

 

Have you spoken to technical support regarding this? You can reach them at 1-888-259-3436.



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