Unable to download Fido app

[Kayla12]

I have been using Fido app for years with my LG G6. Recently the app stopped working, so I decided to uninstall it and then install it again. After that I wasn't able to download it. It doesn't even display an error message. I have cleared cache, my android is up to date, and I have no clue why it's happening. I think, this happened after I changed my plan. What would you recommend I do? 

Thanks.

[Kayla12]

Hey @Kayla

The change of plan wouldn't affect the App. I feel like something else is going on here. I suggest doing a full restore of your phone. Of course, make sure to back up everything on your device so you don't lose important information. From there, you can try downloading the app once again to see if you get the same result.

Let us know how it goes on your end.

[Kayla12]

Thanks, it worked!

[FidoVanessa]

Hey @Kayla12! 

We're glad it was resolved.

[FidoJulien]

Hey @Kayla12

What happens when you try downloading the app? Does it start downloading at all?

[Kayla12]

Sorry for late reply, I missed the notification from Fido somehow. 

Sometimes it says something went wrong, at times it doesn't say anything at all, just won't download.

[FidoKenny · Accepted solution]

Hey @Kayla

The change of plan wouldn't affect the App. I feel like something else is going on here. I suggest doing a full restore of your phone. Of course, make sure to back up everything on your device so you don't lose important information. From there, you can try downloading the app once again to see if you get the same result.

Let us know how it goes on your end.