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I'm unable to access fido app many times a month. I get a message that says session timed out or we've hit a snag. Am I doing something wrong or is the app a problem?
Solved! Go to Solution.
December 2017
Thank you, I've deleted and reinstalled the app, things seem to be working ok so far
Hey @Kirb,
Welcome to our Community
I would need a bit more info on this. Are you getting that message right when you open the app or after you log in? Have you tried deleting and reinstalling the app to see if that helps?
Also, what phone are you using and are you running a compatible OS?
Let me know and we'll take it from there!
Hi Claudia, my phone is I phone 6s, and when I try to open app, that's when message comes up. I have not tried to delete app.
Thank you, I've deleted and reinstalled the app, things seem to be working ok so far