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Unable to access fido app many times a month

Kirb
I'm a Participant Level 3
I'm a Participant Level 3

I'm unable to access fido app many times a month. I get a message that says session timed out or we've hit a snag. Am I doing something wrong or is the app a problem?

5 REPLIES 5

FidoClaudia
Moderator
Moderator

Hey @Kirb,

 

Welcome to our Community Smiley

 

I would need a bit more info on this. Are you getting that message right when you open the app or after you log in? Have you tried deleting and reinstalling the app to see if that helps? 

 

Also, what phone are you using and are you running a compatible OS?

 

  • iPhone: iOS 6 or +
  • Android: 4 or +
  • Blackberry: OS 4.6 or +
  • Blackberry Z10 or BlackBerry Q10 (app for Blackberry 10 devices only)
  • Windows

Let me know and we'll take it from there!

 



Kirb
I'm a Participant Level 3
I'm a Participant Level 3

Hi Claudia, my phone is I phone 6s, and when I try to open app, that's when message comes up. I have not tried to delete app. 

Thanks, @Kirb! Can you try deleting the app and re-downloading it?

 

Let me know how that goes.



Kirb
I'm a Participant Level 3
I'm a Participant Level 3

Thank you, I've deleted and reinstalled the app, things seem to be working ok so far 

FidoRanya
Former Moderator
Former Moderator

Awesome @Kirb !

 

Thanks for letting us know Smiley