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issues with my app for prepaid customer on my phone

WilfredGomes
I'm a Participant Level 3
I'm a Participant Level 3

i am a prepaid customer and i have issues to setup my account app on my phone. everytime i get the error message "Something went wrong. Sorry, we have hit a snag. please check back later."

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @WilfredGomes! Philippe here.

 

The My Account app can only be used with a postpaid (monthly) account. It will not work with a prepaid one. You can find out more here.

 

I hope this helps!