Could no longer login to my account app on iPhone, since last update earlier this week.
Tried on 2 iPhones and a iPad.
Also there are comments reported the same in app store comment section of my account app.
Something went wrong.
Sorry, we've hit as snag. please check back later.
Are you aware of this issue?
Solved! Go to Solution.
Can't login to the iOS app either for days.
I contacted Technical Support on Live Chat, but the CSR said I had to contact the "care department" but that department was now closed. That was 1.5hrs ago.
So much for technical support.
I have been trying to log into the Fido app for 3 days, I keep getting a message that says
" Something went wrong" "Sorry we've hit a snag. Please check back later."
I would call but I don't have an hour to sit on hold. When will this be fixed?
ive deleted and reinstalled the app, I tried on WiFi and data.
We're currently investigating this. In the meantime, continue to check out your online account on the website.
Thank you for your patience on this!
This has now been resolved and you should be able to log into the app.
If you're still encountering any troubles, please contact us so we can look into it further.
Thanks again for your patience and understanding while we sorted it out
Same with me as well. I thought it was because of my VPN app, so I turned it off and restarted my iPhone.
Received the error message
Something went wrong.
Sorry, we've hit as snag. please check back later."
Hello, I haven't been able to sign into the My Account app this past week. I continue to see an error that says "Something went wrong. Sorry, we've hit a snag. Please check back later." I have tried re-installing the app twice, restarting my phone, signing in both on wifi as well as LTE, but nothing works. I am using an iPhone 11 Pro and it is up to date.
I've gone through live chat and keep getting bounced around to various teams without any help. One customer service representative (incorrectly) said that the app is only for mobile account holders and that since I only have a Fido home internet account, I cannot use the app. Obviously this is wrong as I have never had issues signing into the app in the past year. Please help.