September
Could no longer login to my account app on iPhone, since last update earlier this week.
Tried on 2 iPhones and a iPad.
Also there are comments reported the same in app store comment section of my account app.
Something went wrong.
Sorry, we've hit as snag. please check back later.
Are you aware of this issue?
TIA
Solved! Go to Solution.
April
I had the issue for months. I have not been able to access my account and Fido support told me to revisit after three weeks without resolving the issue, and the application still does not work.
April
Hey @kmj,
Welcome to the community!
I'm sorry to learn that you are still experiencing issues with your app.
Please get in touch with our customer care team so they can look into getting this resolved for you!
March
Anyone else getting the
"something went wrong
we've hit a snag " error when trying to open the app?
it worked this morning.
March
Hey @Cm2017 !
We did have an app outage recently, but it has since been resolved.
Are you now able to access the app on your end?
3 weeks ago
No the snag is here to stay, how hard is it for a large company like yours to create and maintain an app ?
February
Its happening to me too! Ive tried everything! Whats going on???
February
Hello You definitely should be able to use your app. Are you still experiencing this with your app today??
Have you tried reinstalling your app to see if you get the same result?
Also, are you getting an error message?
Let us know.
3 weeks ago
You can't uninstall completely since the phone came with the app so how can you reinstall an app when you can't uninstall it FidoKenny
October
The app was working and of course when my home internet is down AGAIN 4th time since May! I go to use one of the 5 free hours and the app isn't working again!! Wow great work everyone!!!!!! Tired of this!!
September
Any updates? "We're currently investigating this." is not a solution.
September
This has now been resolved and you should be able to log into the app.
If you're still encountering any troubles, please contact us so we can look into it further.
3 weeks ago
Yes you keep looking I've been having this issue for months now if they found a vaccine for covid I am sure you can create and maintain an app some day don't give up
3 weeks ago
September
Having the same issue with iphone Xs
September
It's still not working for me. It's been a week, i have uninstalled-reinstalled. Used different devices aswell. The app doesn't let me login on either devices. Sorry we hit a snag error message.
iphone xs, ipad pro, both on cellular and wifi.
September
After the last app update, I am unable to log into my account app on iPhone. I tried uninstalling the app and reinstalling it. My friend is also having this same issue on her iPhone.
September
Hey @saik143,
I've moved your post to this thread where you can find more info in the solution.
Cheers!
September
Keep getting message for last three days
'Something went wrong we've hit a snag check back again later'. When trying to login to my Fido account
tried deleting and reinstalling app. Same thing
September
September
Thanks but using other means than the app is not a solution. It's a bandaid. Guess I will have to wait until it starts working again.