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Can't login to my account app

verybo
I'm a Participant Level 2
I'm a Participant Level 2

Could no longer login to my account app on iPhone, since last update earlier this week.

Tried on 2 iPhones and a iPad.

Also there are comments reported the same in app store comment section of my account app.

 

Something went wrong.

Sorry, we've hit as snag. please check back later.

 

Are you aware of this issue?

 

TIA

47 REPLIES 47

kmj
I'm a Participant Level 1
I'm a Participant Level 1

I had the issue for months. I have not been able to access my account and Fido support told me to revisit after three weeks without resolving the issue, and the application still does not work. 

Hey @kmj,

 

Welcome to the community! 

 

I'm sorry to learn that you are still experiencing issues with your app. 

 

Please get in touch with our customer care team so they can look into getting this resolved for you! 

 



Cm2017
I'm a Contributor Level 2
I'm a Contributor Level 2

Anyone else getting the 

"something went wrong

 we've hit a snag "  error when trying to open the app?

 

it worked this morning.

Hey @Cm2017

We did have an app outage recently, but it has since been resolved.

 

Are you now able to access the app on your end? Smiley



Betoche
I'm a Participant Level 2
I'm a Participant Level 2

No the snag is here to stay, how hard is it for a large company like yours to create and maintain an app ?

kellyzhou88
I'm a Participant Level 1
I'm a Participant Level 1

Its happening to me too! Ive tried everything! Whats going on???

@kellyzhou88

 

Hello Smiley You definitely should be able to use your app. Are you still experiencing this with your app today??

 

Have you tried reinstalling your app to see if you get the same result?

 

Also, are you getting an error message?

 

Let us know.

 



Betoche
I'm a Participant Level 2
I'm a Participant Level 2

You can't uninstall completely since the phone came with the app so how can you reinstall an app when you can't uninstall it FidoKenny 

Preston70
I'm a Contributor Level 1
I'm a Contributor Level 1

The app was working and of course when my home internet is down AGAIN 4th time since May! I go to use one of the 5 free hours and the app isn't working again!! Wow great work everyone!!!!!! Tired of this!!

minacrime
I'm a Participant Level 3
I'm a Participant Level 3

Any updates? "We're currently investigating this." is not a solution.

This has now been resolved and you should be able to log into the app.

 

If you're still encountering any troubles, please contact us so we can look into it further. 



Betoche
I'm a Participant Level 2
I'm a Participant Level 2

Yes you keep looking I've been having this issue for months now if they found a vaccine for covid I am sure you can create and maintain an app some day don't give up 

Hey @Betoche,

 

We're sad to learn that you're experiencing difficulties with the app. We definitely want you to be able to access the app at all times!

Are you able to login to your online account?

 

Please reach out to us through these channels and we'd be happy to help you.



Kevves1234
I'm a Participant Level 1
I'm a Participant Level 1

Having the same issue with iphone Xs

Mak001
I'm a Participant Level 3
I'm a Participant Level 3

It's still not working for me. It's been a week, i have uninstalled-reinstalled. Used different devices aswell. The app doesn't let me login on either devices. Sorry we hit a snag error message. 
iphone xs, ipad pro, both on cellular and wifi. 

saik143
I'm a Participant Level 1
I'm a Participant Level 1

2D6C4AE0-C0F2-4BC7-953B-C348379CFC96.jpeg

 

After the last app update, I am unable to log into my account app on iPhone. I tried uninstalling the app and reinstalling it. My friend is also having this same issue on her iPhone. 

Hey @saik143,

 

I've moved your post to this thread where you can find more info in the solution. 

 

Cheers! 



Emmo
I'm a Contributor Level 1
I'm a Contributor Level 1

Keep getting message for last three days

'Something went wrong we've hit a snag check back again later'. When trying to login to my Fido account 

 

tried deleting and reinstalling app. Same thing

Hey @Emmo

 

I've moved your post to this thread where you can find more info in the solution. 

 

Thanks! 



Emmo
I'm a Contributor Level 1
I'm a Contributor Level 1

Thanks but using other means than the app is not a solution. It's a bandaid. Guess I will have to wait until it starts working again.