Can't login to my account app

Can't login to my account app

Can't login to my account app

SOLVED
verybo
I'm a Participant Level 2

Can't login to my account app

Could no longer login to my account app on iPhone, since last update earlier this week.

Tried on 2 iPhones and a iPad.

Also there are comments reported the same in app store comment section of my account app.

 

Something went wrong.

Sorry, we've hit as snag. please check back later.

 

Are you aware of this issue?

 

TIA

Accepted Solution

Re: Fido app

Solved by Moderator

Hey everyone!

 

We're currently investigating this. In the meantime, continue to check out your online account on the website.

 

Thank you for your patience on this! 

View solution in context
35 REPLIES 35
minacrime
I'm a Participant Level 2

Any updates? "We're currently investigating this." is not a solution.

Kevves1234
I'm a Participant Level 1

Having the same issue with iphone Xs

Mak001
I'm a Participant Level 3

It's still not working for me. It's been a week, i have uninstalled-reinstalled. Used different devices aswell. The app doesn't let me login on either devices. Sorry we hit a snag error message. 
iphone xs, ipad pro, both on cellular and wifi. 

saik143
I'm a Participant Level 1

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After the last app update, I am unable to log into my account app on iPhone. I tried uninstalling the app and reinstalling it. My friend is also having this same issue on her iPhone. 

Hey @saik143,

 

I've moved your post to this thread where you can find more info in the solution. 

 

Cheers! 



Emmo
I'm a Participant Level 3

Keep getting message for last three days

'Something went wrong we've hit a snag check back again later'. When trying to login to my Fido account 

 

tried deleting and reinstalling app. Same thing

Hey @Emmo

 

I've moved your post to this thread where you can find more info in the solution. 

 

Thanks! 



Emmo
I'm a Participant Level 3

Thanks but using other means than the app is not a solution. It's a bandaid. Guess I will have to wait until it starts working again. 

Budley
I'm a Participant Level 1

I also get the same issue. Read older posts and they recommend turning wifi off and back on but that does nothing as well. Very annoying. 

Mak001
I'm a Participant Level 3

I've been facing the same issue for last 1 week! Please fix this. Its the same error message-Sorry we hit a snag! Technical support transfers me to Rogers and they don't have any idea. 

uoftcompeng
I'm a Participant Level 1

Yup having same issue here getting same error message when try to log in through the app.

nickhuynhq
I'm a Participant Level 3

Why is this marked as solved when so solution or resolution was given?

BeatlesSongHelp
I'm a Participant Level 1

Can't login to the iOS app either for days.

 

I contacted Technical Support on Live Chat, but the CSR said I had to contact the "care department" but that department was now closed.  That was 1.5hrs ago.

 

So much for technical support.

Mak001
I'm a Participant Level 3

They transferred me to Rogers technical support and they have no idea! Transfered me back to fido! Same issue for a week now! 

nickhuynhq
I'm a Participant Level 3

Same with me as well. I thought it was because of my VPN app, so I turned it off and restarted my iPhone.
Received the error message
"

Something went wrong.

Sorry, we've hit as snag. please check back later."

Preston70
I'm a Participant Level 3

Same problem here on WiFi or data, uninstalled and reinstalled no luck! Can't use my free hour of data!

inaam
I'm a Contributor Level 1

Same here cannot login into My Account App tried deleting and reinstalling app doesn't help by the way using IPhone 11

Preston70
I'm a Participant Level 3

I have been trying to log into the Fido app for 3 days, I keep getting a message that says 

" Something went wrong" "Sorry we've hit a snag. Please check back later."

I would call but I don't have an hour to sit on hold. When will this be fixed?

ive deleted and reinstalled the app, I tried on WiFi and data. 

inaam
I'm a Contributor Level 1

Cannot login to Fido My Account App using Iphone 11 tried deleting and reinstalling app doesn't help 

Hey everyone!

 

We're currently investigating this. In the meantime, continue to check out your online account on the website.

 

Thank you for your patience on this!