September 2021
Could no longer login to my account app on iPhone, since last update earlier this week.
Tried on 2 iPhones and a iPad.
Also there are comments reported the same in app store comment section of my account app.
Something went wrong.
Sorry, we've hit as snag. please check back later.
Are you aware of this issue?
TIA
Solved! Go to Solution.
June
Having same issue for over a month now, Deleted app reinstalled. Done everything. No solution so far.
June
Hey @Jagjeetdhaliwal,
Please get in touch with our customer care team so they can look into getting this resolved for you!
April
I had the issue for months. I have not been able to access my account and Fido support told me to revisit after three weeks without resolving the issue, and the application still does not work.
April
Hey @kmj,
Welcome to the community!
I'm sorry to learn that you are still experiencing issues with your app.
Please get in touch with our customer care team so they can look into getting this resolved for you!
March 2022
Anyone else getting the
"something went wrong
we've hit a snag " error when trying to open the app?
it worked this morning.
March 2022
Hey @Cm2017 !
We did have an app outage recently, but it has since been resolved.
Are you now able to access the app on your end?
May
No the snag is here to stay, how hard is it for a large company like yours to create and maintain an app ?
February 2022
Its happening to me too! Ive tried everything! Whats going on???
February 2022
Hello You definitely should be able to use your app. Are you still experiencing this with your app today??
Have you tried reinstalling your app to see if you get the same result?
Also, are you getting an error message?
Let us know.
May
You can't uninstall completely since the phone came with the app so how can you reinstall an app when you can't uninstall it FidoKenny
October 2021
The app was working and of course when my home internet is down AGAIN 4th time since May! I go to use one of the 5 free hours and the app isn't working again!! Wow great work everyone!!!!!! Tired of this!!
September 2021
Any updates? "We're currently investigating this." is not a solution.
September 2021
This has now been resolved and you should be able to log into the app.
If you're still encountering any troubles, please contact us so we can look into it further.
May
Yes you keep looking I've been having this issue for months now if they found a vaccine for covid I am sure you can create and maintain an app some day don't give up
May
September 2021
Having the same issue with iphone Xs
September 2021
It's still not working for me. It's been a week, i have uninstalled-reinstalled. Used different devices aswell. The app doesn't let me login on either devices. Sorry we hit a snag error message.
iphone xs, ipad pro, both on cellular and wifi.
September 2021
After the last app update, I am unable to log into my account app on iPhone. I tried uninstalling the app and reinstalling it. My friend is also having this same issue on her iPhone.
September 2021
Hey @saik143,
I've moved your post to this thread where you can find more info in the solution.
Cheers!
September 2021
Keep getting message for last three days
'Something went wrong we've hit a snag check back again later'. When trying to login to my Fido account
tried deleting and reinstalling app. Same thing