About 3-4 months ago there was an update of the Fido App on IOS that stopped showing how much Data you have used. Three days ago there was another update and it fixed the problem but went back in 2-3 hours later and it wasn’t showing the data usage again. This is a problem. Please fix this . Thanks
Solved! Go to Solution.
Thank you for the screenshots. We're aware of the situation and are working on a fix as we speak.
Meanwhile, if you need any information about your usage, you can reach us through our channels here.
Once we get more news about the situation, we will update this thread.
Yes, did this a couple of times. It's strange how it was working fine and then one day this feature just disappeared, it says that I made changes to my account. I don't recall any changes. I also find it frustrating that there is no answer from Fido and I see others with the same problem. Thanks
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The app should also display how much data you have left once your bill cycle closes and the new one starts.
Let us know if you need anything else.
@Dav6, are you using the latest version of the app? That layout looks like the old version then again i'm using an Android phone so i'm not sure if the layout is different.
Yes, the Fido Rep walked me through deleting App and reinstalling, no difference. I wasn't aware of a new App. Still there should be updates with the old App and all features should work, I pay Fido enough! Thanks.
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I moved your post to this thread since it's related to the same topic. It's a known issue and we'll update everyone once there's a fix.
Hello. I am using the Fido app to monitor my data usage, but it’s been a few days that I can’t check the usage because the app says that “changes have been made to the plan, and data usage is unavailable until the next billing cycle” when in fact, I did not do any changes to my plan. Anyone else encountered this issue? Thanks!
I use a plan with 5 gigabytes of data.
I received new data on the 21st of this month and checked the data for the first time today.
But my data is shown this way. I usually leave data every month. This is the first time this has happened.
I heard that a message came when the data was exceeded, but it didn't come to me.