Fido App Data Usage Issue

Fido App Data Usage Issue

Fido App Data Usage Issue

SOLVED
DeeMundy69
I'm a Participant Level 3

Fido App Data Usage Issue

About 3-4 months ago there was an update of the Fido App on IOS that stopped showing how much Data you have used. Three days ago there was another update and it fixed the problem but went back in 2-3 hours later and it wasn’t showing the data usage again. This is a problem. Please fix this . Thanks 

Accepted Solution

Re: Fido App Data Usage Issue

Solved by Moderator

@DeeMundy69 

 

Thank you for the screenshots. We're aware of the situation and are working on a fix as we speak.


Meanwhile, if you need any information about your usage, you can reach us through our channels here.

 

Once we get more news about the situation, we will update this thread.

 

 

View solution in context
44 REPLIES 44
KSL
I'm a Participant Level 2
I'm a Participant Level 2

After I update the Fido App, the usage of data and minutes do not show. Called in for help and no help except try to identify me as usual or try to sell me something.

Laddie
I'm a Participant Level 3

Same problem- I reported it to Fido still no anawers

FidoJulien
Moderator (inactive)

Hey @Laddie

 

Are you on the most recent version of the app?  Also, did you try deleting in and reinstalling it?

 

Keep us posted!



Laddie
I'm a Participant Level 3

Yes, did this a couple of times.  It's strange how it was working fine and then one day this feature just disappeared, it says that I made changes to my account.  I don't recall any changes.  I also find it frustrating that there is no answer from Fido and I see others with the same problem.  Thanks

FidoJulien
Moderator (inactive)

Hey @Laddie

 

I'll send you a PM so we can take a look at this with you.

 

Talk to you soon!  



Dav6
I'm a Participant Level 2

Mine is showing usage but used to show how much left

Hey @Dav6,

 

Welcome to our Community!

 

The app should also display how much data you have left once your bill cycle closes and the new one starts.

 

Let us know if you need anything else.

 

 



@Dav6, are you using the latest version of the app? That layout looks like the old version then again i'm using an Android phone so i'm not sure if the layout is different. 



Laddie
I'm a Participant Level 3

Yes, the Fido Rep walked me through deleting App and reinstalling, no difference.  I wasn't aware of a new App. Still there should be updates with the old App and all features should work, I pay Fido enough! Thanks.

Lettrebag
I'm a Participant Level 2

^^ Mine was the same as that, and now tonight, my real time usage is showing that I have 8 GB available for use.... on a 5 gb plan...  (I am very confused)

FidoJulien
Moderator (inactive)

Hey @KSL 

 

I've moved your post to this thread as it is related to the same topic.  We'll post an update when things are resolved!



KSL
I'm a Participant Level 2
I'm a Participant Level 2

It's up now. Thanks

Kenneth11
I'm a Participant Level 1

Wen will the Fido app b up and running 

Hey @Kenneth11,

 

I've moved your post to this existing thread. We're currently looking into it and we'll update everyone once there's a fix.

 

 



rajeshnathani
I'm a Participant Level 1

Hey Team,  since 3 to 4 days I am not able to see my usage details on my I phone Fido app.2AE590F3-27F3-4EF8-A943-9225DA05AFBC.png

 

562A4CEF-1775-483D-A17C-5F7D109ECE88.jpeg

 

Hello @rajeshnathani

 

Welcome to the Community Smiley


I moved your post to this thread since it's related to the same topic. It's a known issue and we'll update everyone once there's a fix.



Art13
I'm a Participant Level 1

Hello. I am using the Fido app to monitor my data usage, but it’s been a few days that I can’t check the usage because the app says that “changes have been made to the plan, and data usage is unavailable until the next billing cycle” when in fact, I did not do any changes to my plan. Anyone else encountered this issue? Thanks!

Hey @Art13

 

Welcome to the Community Smiley

 

I moved your post here since it's about the same subject.

 

We will update this thread as soon as it is fixed.



SarangLee
I'm a Participant Level 2

Screenshot_20190330-215645.jpg

 

 

I use a plan with 5 gigabytes of data.

I received new data on the 21st of this month and checked the data for the first time today.

 

But my data is shown this way. I usually leave data every month. This is the first time this has happened. 

 

I heard that a message came when the data was exceeded, but it didn't come to me.