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Unable to access fido my account app

I'm a contributor level 1
I'm a contributor level 1

Started in the last week.  Everytime I try to login to the app, I get a message that says "Something Went Wrong, Sorry we've hit a snag.  Please check back later."

It doesn't matter what is typed into the username/password fields.

It doesn't matter if Remember Me is selected or not.

I've tried uninstalling/reinstalling the app

I've tried clearing the cache and data

I've tried rebooting my tablet.


Any other suggestions?  tks



Hello @marcaccioc,


I've been experiencing the same problem for the last couple days now also. The only way I can login when that happens is disconnecting from WiFi and login using the mobile data.

I'm a contributor level 1
I'm a contributor level 1

thank you for the suggestion.  it did work for me with wifi off as well and using LTE.  tks.

I'm a participant level 1
I'm a participant level 1

My user and pass work when I just do it on the web but when I use it on the app it says " ran into a snag try again later". I won't let me go into the app to see any of my information

Hello @So1w,


Fido is currently looking into the issue. I'm the mean time you can turn off your WiFi and login to your app using your phone's data connection.



Hey guys, 


There's a new version of the App that came out today that should address this. If you're on an older version, you'll receive an in-app notification to update to the latest one. Please update and try again, everything should work now. 


Thanks everyone for your patience! 

Hey @marcaccioc and @KAPABLE-K


Thanks for flagging this. 


We're looking into it, as soon as we have more details we'll let you know what steps to take!