Unable to access fido my account app

[marcaccioc]

Started in the last week.  Everytime I try to login to the app, I get a message that says "Something Went Wrong, Sorry we've hit a snag.  Please check back later."

It doesn't matter what is typed into the username/password fields.

It doesn't matter if Remember Me is selected or not.

I've tried uninstalling/reinstalling the app

I've tried clearing the cache and data

I've tried rebooting my tablet.

Any other suggestions?  tks

[KAPABLE-K]

Hello @marcaccioc,

I've been experiencing the same problem for the last couple days now also. The only way I can login when that happens is disconnecting from WiFi and login using the mobile data.

[marcaccioc]

thank you for the suggestion.  it did work for me with wifi off as well and using LTE.  tks.

[So1w]

My user and pass work when I just do it on the web but when I use it on the app it says " ran into a snag try again later". I won't let me go into the app to see any of my information

[KAPABLE-K]

Hello @So1w,

Fido is currently looking into the issue. I'm the mean time you can turn off your WiFi and login to your app using your phone's data connection.

[FidoClaudia · Accepted solution]

Hey guys, 

There's a new version of the App that came out today that should address this. If you're on an older version, you'll receive an in-app notification to update to the latest one. Please update and try again, everything should work now. 

Thanks everyone for your patience! 

[FidoRanya]

Hey @marcaccioc and @KAPABLE-K , 

Thanks for flagging this. 

We're looking into it, as soon as we have more details we'll let you know what steps to take! 

Thanks!