About 3-4 months ago there was an update of the Fido App on IOS that stopped showing how much Data you have used. Three days ago there was another update and it fixed the problem but went back in 2-3 hours later and it wasn’t showing the data usage again. This is a problem. Please fix this . Thanks
Solved! Go to Solution.
03-28-2019 10:24 AM
Thank you for the screenshots. We're aware of the situation and are working on a fix as we speak.
Meanwhile, if you need any information about your usage, you can reach us through our channels here.
Once we get more news about the situation, we will update this thread.
We'll need a few more details to look into this.
Can you confirm what exactly you see on the app for the usage?
Are you seeing an error message and if yes, which? Does the app display only the data used but not the data included?
We don't have a specific email address that you can send that to. However, you can put your screenshot on this thread.
It's definitely easier to understand once when we have an image of what's going on.
Let me know.
I have been trying to check my data usage, but it keeps showing, details not available please check later. Also, there was a change on my plan, so I will be able to see it in the next billing cycle. However, I haven’t changed my plan at all.
How do I fix this?