Fido App Data Usage Issue

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I'm a Participant Level 3 DeeMundy69
I'm a Participant Level 3

Fido App Data Usage Issue

About 3-4 months ago there was an update of the Fido App on IOS that stopped showing how much Data you have used. Three days ago there was another update and it fixed the problem but went back in 2-3 hours later and it wasn’t showing the data usage again. This is a problem. Please fix this . Thanks 

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Re: Fido App Data Usage Issue

@DeeMundy69 

 

Thank you for the screenshots. We're aware of the situation and are working on a fix as we speak.


Meanwhile, if you need any information about your usage, you can reach us through our channels here.

 

Once we get more news about the situation, we will update this thread.

 

 

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Re: Fido App

Hey @DeeMundy69,

 

We'll need a few more details to look into this.

 

Can you confirm what exactly you see on the app for the usage?

 

Are you seeing an error message and if yes, which? Does the app display only the data used but not the data included?



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I'm a Participant Level 3 DeeMundy69
I'm a Participant Level 3

Re: Fido App Data Usage Issue

Can you send me an email address I can send you attachments too? Easier to show you then a long explanation 

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Re: Fido App Data Usage Issue

@DeeMundy69

 

We don't have a specific email address that you can send that to. However, you can put your screenshot on this thread. 


It's definitely easier to understand once when we have an image of what's going on. 

Let me know.



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I'm a Participant Level 3 DeeMundy69
I'm a Participant Level 3

Re: Fido App Data Usage Issue

67F414EA-9778-4B03-9ECF-AFF0BEEBBE0E.png

 

F9279384-BC26-4FF8-ACF0-8CA7B9689C2D.png

 

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Solution

Re: Fido App Data Usage Issue

@DeeMundy69 

 

Thank you for the screenshots. We're aware of the situation and are working on a fix as we speak.


Meanwhile, if you need any information about your usage, you can reach us through our channels here.

 

Once we get more news about the situation, we will update this thread.

 

 



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I'm a Participant Level 2 NancideCamargo
I'm a Participant Level 2

Re: Fido App Data Usage Issue

I have been trying to check my data usage, but it keeps showing, details not available please check later. Also, there was a change on my plan, so I will be able to see it in the next billing cycle. However, I haven’t changed my plan at all. 

How do I fix this? 

Thank you

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Re: Fido App Data Usage Issue

Hello @NancideCamargo and welcome to the Community.


I moved your post to this thread since it's related to the same topic.

 

It's a known issue and our support team are working to get this fixed ASAP.

 

 



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I'm a Participant Level 2 KSL
I'm a Participant Level 2

Re: Fido App Data Usage Issue

After I update the Fido App, the usage of data and minutes do not show. Called in for help and no help except try to identify me as usual or try to sell me something.

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I'm a Participant Level 2 NancideCamargo
I'm a Participant Level 2

Re: Fido App Data Usage Issue

Thank you,

Also, thank you for moving my post, I'm new here and totally lost.

Nanci

 

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