Fido App

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I'm a Participant Level 3 Tml1
I'm a Participant Level 3

Fido App

Problem login to Fido acount App... telling me that I have a Rogers Acount and I need to download the Rogers app but I don't have on account....I a loop can someone please help?B8CED067-1C06-4B8C-9631-1666EC94047C.png

 

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Re: Fido App

 

Hey,

 

I just wanted to let everyone know that our technical support has identified the root cause of this glitch and are working on a resolution as quickly as possible.

 

In the meantime, please use your mobile browser or desktop to login to your My Account on fido.ca directly.

 

Your understanding and patience are really appreciated Smiley

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Message 1 of 18
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Re: Fido App

Hey @Tml1, welcome to our Community! Smiley

 

That's definitely strange.

 

Can you please tell me if you've had an account with Rogers in the past and if yes, was the same email address attached to your online account with them?

 

 



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Message 2 of 18
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I'm a Participant Level 3 Tml1
I'm a Participant Level 3

Re: Fido App

Yes I did have a acount in the past plus with the same email  I had a Fido master card from Rogers Bank witch as been closed 6 weeks ago...but this problem started 2 weeks ago.....

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Re: Fido App

Thanks for clarifying @Tml1 !

 

 

Do you experience this when you log in on the website directly as well? You mentioned it's been happening in the past two weeks, had anything changed at that time? 



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Message 4 of 18
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I'm a Participant Level 3 Tml1
I'm a Participant Level 3

Re: Fido App

Thanks for your help Ranya...nothing happened within the last 2 weeks...and yes I am able to log on directly.....the problem is with the App....and I deleted it and reinstall it several times...I am puzzled to what's causing this...thanks 

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Re: Fido App

Thanks! 

 

I'm sending you a PM so we can get to the bottom of this @Tml1



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I'm a Participant Level 2 tguest
I'm a Participant Level 2

Re: Fido App

I have been having the exact same issue. Seems to be isolated to the Fido my account App and on most apple devices 

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Message 7 of 18
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Re: Fido App

Hey @tguest,

 

Welcome to the Community Smiley

 

Did you also have an account with Rogers in the past associated to the same email address as your Fido one?



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Message 8 of 18
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I'm a Participant Level 3 Tml1
I'm a Participant Level 3

Re: Fido App

Yes I did plus I had a Fido master card from Rogers Bank witch I just cancelled last month.....

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Message 9 of 18
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I'm a Participant Level 2 tguest
I'm a Participant Level 2

Re: Fido App

No not at all. Been a Fido customer since 2012 and a bell satellite customer since 2010 

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