I switched from Rogers to Fido and I cannot login to the Fido app. It says my mobile number is a Rogers number and it is, but how am I supposed to access that Fido App now that I am with Fido?
I can login to my Fido account online just finef but online it just asks for my username and password Mobile App requires phone number to login.
Welcome to Fido and the Community!
I've moved your post here as it deals with the same topic
Check out @FidoClaudia's solution above, we're working on fixing this!
Also, keep in mind the username to log into your app should be your e-mail, just like on Fido.ca
Let us know if you have other questions.
Just wondering if there are any updates on whether or not the issue with the Fido My Account App displaying an error message stating "Are Yoou a Rogers Customer?". Has it been working for anyone yet or?
I just wanted to let everyone know that our technical support has identified the root cause of this glitch and are working on a resolution as quickly as possible.
In the meantime, please use your mobile browser or desktop to login to your My Account on fido.ca directly.
Your understanding and patience are really appreciated