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iPhone Fido app not working

Just switched to Fido yesterday. Loaded my Fido app and have been trying to log in with my mobile number ever since. Every time I get the authenticity code I put it in and it tells me log in session has expired I called technical support and they sai...

Na10 by I'm a contributor level 2
  • 18843 Views
  • 28 replies
  • 0 likes

Fido App Malfunction

Hey! Since I downloaded the Fido app I haven’t been able to log into my account to view my bill. It only shows me things like my usage, my messages, Fido Xtra, etc. I am able to log in on my computer just fine, so that’s how I know it’s the app. I ev...

Jadaa by I'm a participant level 2
  • 2907 Views
  • 5 replies
  • 0 likes

Resolved! Fido App Not Working - v3.3/Real-time Usage

Hello Fido forum,   I just wanted to report some technical issues I've been experiencing since updating to version 3.3 of the Fido My Account. This app update introduced "real time mobile data usage tracking". At first, real time data usage was being...

Fido App v3.3 Pic1.png Fido App v3.3 Pic2.png Fido App v3.3 Pic3.png
nick67 by I'm qualified level 3
  • 9569 Views
  • 15 replies
  • 3 likes

iPhone Fido app not working

I've recently just ported 4 numbers from rogers to fido.  The fido my account app works on the other 3 lines except for mine.  Everytime I try to log on it sends me the 4 digit text but when I enter it it says "session expired- try again later"  and ...

Shapard by I'm a participant level 3
  • 6790 Views
  • 13 replies
  • 0 likes

Fido app gives session expired error

The Fido app gives session expired error every time I try use it. Reinstallation of the app or rebooting iPhone 7 does not help.

jtcafin by I'm a participant level 3
  • 14310 Views
  • 21 replies
  • 0 likes