unable to login with fido My Account application

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I'm a Participant Level 2 hpcp
I'm a Participant Level 2

unable to login with fido My Account application

I created my ID and Password and i am able to login on my computer with email and password BUT unable to login with my mobile application with same username and password.

 

i tried to contact fido via phone and chat but unable to connect with agent . fido have very less staff to support customer after sale? or they are very busy ?

Accepted Solution

Re: unable to login with fido My Account application

this is know issue as per Fido and they are working on fix. no ETA

check this link: http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Apps/thread-id/2633

 

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Message 1 of 12
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Moderator
Moderator

Re: unable to login with fido My Account application

Hey @hpcp and thanks for reaching out.

 

Sorry for the delay. We're getting way more requests then usual right now.

 

No worries, we are still working to answer you ASAP. Your understanding and patience are appreciated.

 

Are you using your email as a username? Or are you using your phone number?

 

Let me know.

 

 



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Message 2 of 12
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I'm a Participant Level 2 hpcp
I'm a Participant Level 2

Re: unable to login with fido My Account application

Using my email. It is working fine on www.fido.ca but not on mobile application.

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Message 3 of 12
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Community Specialist
Community Specialist

Re: unable to login with fido My Account application

Hey there @hpcp

 

I'll send you a PM so we can have a closer look at this. 

 

Chat soon! 



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Message 4 of 12
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I'm a Participant Level 2 champi_49
I'm a Participant Level 2

Re: unable to login with fido My Account application

j'ai le meme problème...

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Message 5 of 12
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Former Moderator FidoMaria
Former Moderator

Re: unable to login with fido My Account application

Salut @champi_49 & bienvenue à la Communauté!

 

Que se passe-t-il exactement lorsque vous essayez de vous connecter? Utilisez-vous votre courriel comme nom d'utilisateur?



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Message 6 of 12
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I'm a Participant Level 2 champi_49
I'm a Participant Level 2

Re: unable to login with fido My Account application

Merci Smiley

 

oui je je rentre mon nom d'utilisateur et mon mot De passe ça fonctionne sur le site direct mais via l'application ça dit d'aller sur fido.ca pour valider mon adresse email ...

jai supprime puis réinstallé l'app mais ca n'a rien changé 

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Message 7 of 12
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Former Moderator FidoMaria
Former Moderator

Re: unable to login with fido My Account application

@champi_49 Merci pour les infos!

 

Êtes-vous connecté au WiFi lorsque vous essayez d'accéder à l'application?



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Message 8 of 12
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I'm a Participant Level 2 champi_49
I'm a Participant Level 2

Re: unable to login with fido My Account application

J'ai essaye avec et sans wifi ... 

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Message 9 of 12
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Former Moderator FidoPamela
Former Moderator

Re: unable to login with fido My Account application

Est-ce que vous avez essayé de désinstaller l'application et de la réinstaller? 

 

-Pamela



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Message 10 of 12
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I'm a Participant Level 2 parse
I'm a Participant Level 2

Re: unable to login with fido My Account application

I have same issue. Unable to login with my account application. 

59D354CA-5208-41D3-82CF-74780A8D0B5C.jpeg

 

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Message 11 of 12
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I'm Helpful Level 3
I'm Helpful Level 3
Solution

Re: unable to login with fido My Account application

this is know issue as per Fido and they are working on fix. no ETA

check this link: http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Apps/thread-id/2633

 

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Message 12 of 12
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