I assume that the Fido app was updated? It's so inconvenient to have to enter my username and password every time I want to open the app. I have uninstalled a couple of times and no improvement. This is happening with both phones. Please fix this! So frustrating!
Solved! Go to Solution.
After updating to version 4.14.0, I was experiecing the same issue with the login window appearing during each app launch. I was able to re-vert my Fido app to the original app experience by completing the following:
Now the Fido MyAccount app operates as it previously did and no login window appears with each app launch! With respects to the long loading times at app launch, my app typically takes 3-5 seconds to open on an iPhone 8. Speed is typically the exact same on WIFI vs cellular data.
Hey @Donnale! Philippe here. I hope you're doing well.
Thanks for the feedback! I'll be happy to see what I can do to help you.
We've made some changes since your last post; can you tell us if you're still having the same problem please? If so, can you try to uninstall and reinstall the app once again and let us know if that works?
If you're still experiencing problems after that, please contact us here or request a PM from the community for assistance.
Welcome to the community!
When I had issues with the app crashing following the update (188.8.131.52), I had to uninstall and re-install and the app started to work properly. Yes, that version did require to log in every time I accessed the app. However, they have since released another update (ver 184.108.40.206). When first updated, the app does appear to require a login every time. They do appear to have a new option, though (it may have been available for the previous release but I didn't notice it). Underneath the login section, there is an option for not account holder. Selecting that option, the app operates as before: enter phone number, receive a code to use the app. You should then be able to access information (except for billing details) without having to log in. While I am the account holder, I prefer to not have to login every time so I chose the not account holder option. If I do require to access further information, I can choose to log in.
If your version of the app doesn't provide that option, you might consider trying to manually update the app.
Hope this helps 😀