Hey @Aduncan99! Philippe here. I hope you're doing well.
I'm sad to read that our app is giving you trouble. I'll be happy to help you with that! Have you tried to uninstall and reinstall the app? That may help with this problem. Also, make sure that you have the latest version of the app installed as well.
If you've done and checked all that and it still doesn't work, I recommend you contact us here to see what's up with it. You can also request a PM from the community for assistance.