Fido app - How to log in

Fido app - How to log in

Fido app - How to log in

SOLVED
OrhanSo
I'm a Participant Level 1

Fido app - How to log in

I m get fido app for logins not working

 

 

 

Accepted Solution

Re: Fido app - How to log in

Solved by Senior MVP Senior MVP

Hello OrhanSo,

 

  Welcome to the community!

 

   Did you receive a  4-digit code via text? I believe they send the code to authenticate your device and account (see here).  If you still haven't received the code, you might consider deleting the app and re-installing it to see if they will send another code.

 

**edit** You might also consider clearing your cache on the phone or possibly restarting the device following the re-install**

 

Hope this helps Smiley Happy

 

Cheers

View solution in context
9 REPLIES 9
Cawtau
Senior MVP

Hello OrhanSo,

 

  Welcome to the community!

 

   Did you receive a  4-digit code via text? I believe they send the code to authenticate your device and account (see here).  If you still haven't received the code, you might consider deleting the app and re-installing it to see if they will send another code.

 

**edit** You might also consider clearing your cache on the phone or possibly restarting the device following the re-install**

 

Hope this helps Smiley Happy

 

Cheers


Efraim123
I'm a Participant Level 1

hi how are u doing i am not in canada now i i can"t get the code to my mobile number i have to wait 2 more weeks untill i am back

 

good day 

Hey @Efraim123,

 

Keep us posted once you're back! Smiley



juanacureg
I'm a Participant Level 1

i havent recieved txt code

 

Hey @juanacureg

 

Is it the first time using the App? 

 

Have you tried the troubleshooting mentioned by @Cawtau

 

Let us know! 



nlipschitz
I'm a Participant Level 1

not my first time just want to check my gam account

Hey @nlipschitz

 

Can you clarify what you need help with? Are you having the same issue?

 

Thanks!



Hey @nlipschitz!

 

Let us know if you still need help with this! 



Hey @OrhanSo

 

Did @Cawtau's suggestion help?