Unable to purchase data pass

[lily002672]

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

[lily002672]

Hey @QueenL!

Data passes are no longer available. To use data, you must change to a plan with data.

You can change plan via your Fido.ca account. Let us know if you have questions

[QueenL]

Click here

[FidoNick · Accepted solution]

Hey @QueenL!

Data passes are no longer available. To use data, you must change to a plan with data.

You can change plan via your Fido.ca account. Let us know if you have questions

[Firengineer]

Hi @FidoNick 

I rely (or relied) on the data day pass for my occasional mobile internet. I am disappointed that Rogers/Fido did not alert customers that this service was going to go away.

In fact, the website and all information still states that this package plan exists. 

I am not in a position to increase my payment plan to pay for the data I need. What options do I have?

Thank you

[FidoKenny]

Hello @Firengineer

I would be happy to go over your options with you.

I'm sending you a PM now to get this looked into. Talk to you soon.

[QueenL]

Please send all of us information thank8

[FidoJo]

We replied with a private message @QueenL

Let's continue there🙂

[wayne96]

I was able to use data pass in the past,  A few days ago, I did IOS 12 upgrade and now  I am unable to purchase data pass. last weekend I texted "data" to 3282, and clicked the data link " www.fido.mobi/data ", it took long time and come out message:  "safari could not open the page, because the server stopped responding,  or network connection was lost " . I tried a few times and restarted the phone, didn't work. Please help. .

Thank you

[Cawtau]

Hello Wayne96,

  Welcome to the community!

  What plan do you have and when was the last time you purchased a data pass? As far as I am aware, data passes are no longer available (see here). If you wish to use data, I believe you'll need to change your plan to one which includes data. You should be able to change your plan via your My Account.

Hope this helps 😀

Cheers

[wayne96]

Thanks, Cawtau. Didn't know data pass already gone. This data pass is the best feature of Fido prepaid. Without this data pass service, Fido prepaid will lost its popularity.

[Fieldwing]

Hi,

I am using basic plan ($25) and add data (monthly pass for $10) when I needed data.

because I can access wi-fi all the time usually.

But somehow I can't access the fido page for purchasing data anymore.

When I text DATA to 222, it says ' Sorry we could not complete your request. To add data to your plan now, please text the keyword data to 222'

Or on a mobile web browser it says 'Secure Connection Failed ...'

Or there was a pop-up for access a page for purchase - Sign in to network -

says 'Web page not available' 'The web page at https://www.rogers.com/data-notice could not...'

Of course I turned on the mobile data.

I purchased the monthly data many times before.

Please help me