Data Roam Pass

[DucksFan07]

Hi. I just purchased the 30 day Data Roam Pass for $60. I got an email that it went through and it is also showing up under my account. However when I turned my phone on in the US I got a text from Fido saying "Welcome to the US, you will be charged $14/day for data" Is this just automatic that this comes through or am I going to be charged that on top of the monthly pass? It's Sunday so I can't get ahold of any customer support today. Thanks for any help you can provide. 

[Cawtau]

Hello DucksFan07,

  Welcome to the community!

  As far as I am aware, those Welcome Abroad text messages are automatically sent when the Fido SIM connects to a foreign network. I believe that 30 day Travel pass offers the same features as Fido Roam so I assume any daily Fido Roam usage charges would get removed or credited on your account since it already has the Travel pass activated.

  You should note the forums are community-driven and not intended as a venue for customer services. If you wished to verify that information, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[DucksFan07]

Thanks for your help.  I did call and the person I talked to was concerned as to why I received the text, but said it looked ok on her phone end. She said to fall back if I get any extra charges once I get my bill next month.

FYI - don't believe there is anyone available at live chat at Fido anymore, other that for financial disputes, I think it was. I tried all the other options and only got someone by pushing that. They told me that customer service is only available by phone now. I was told the same thing on Instagram and X direct messaging. 

[Cawtau]

Hello again,

  Glad you were able to some verification from customer service regarding your situation. Yes, Fido appears to have removed their social media contact options from their contact pages. Thanks for letting the community know!

Cheers