I am unable to connect to an agent

[leonlee123]

What's going on recently? I am unable to reach an actual agent through Ask Jack. This is not limited to the Billing section. Basically any choice I select when Ask Jack asks me will give me this message. This is ridiculous! I've never had this issue in the past so I know this is not expected.

[Lucylucy]

Bloody ridiculous! Same issue here.

[flas99]

Is this some kind of joke?

I'm just trying to make a simple change that isn't available through the website.

"Jack" says I need to speak with a specialist and asks if I'd like to be connected. Then I'm given several options, but no matter which one I select, I receive a message saying, "Sorry, we can't help you," and the chat disconnects.

[MartyWhan]

Same here. Need to update address manually because their system cannot find my address. Called to talk to live agent and cannot reach anybody. Absolutlely rediculous

[Giselia0]

It's ridiculous!  I'm here in this forum for the same reason.  I'm thinking it's time to switch.

[Fathollah]

I would like to hold my account

[seanny2397]

To be honest I used Ask Jack and I thought calling customer service would be best. Food's customer service number is 1 (888) 481-3436.

[Giselia0]

Well, that was promising until I heard, we're experiencing higher than normal call volume, call us back at another time!  Click!

[Cawtau · Accepted solution]

Hello Leonlee123,

Welcome to the community!

  I understand you have previously been able to receive assistance via Live Chat. As far as I know, Fido appears to have removed customer service options via social media. Those options are no longer listed on the Fido contact pages. While AskJack is still available, the system appears to only offer limited virtual assistance. If you want assistance with your matter, you'll apparently now have to call customer service.

Hope this helps 😀

Cheers

[MartyWhan]

Yes all pages point to the support page, but nobody answers the phone. In some cases not everything can be automated.

[Giselia0]

No matter what option you select, you get hung up on!

[seanny2397]

Your right, customer service could help here.