Unable to purchase data pass

[lily002672]

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

[lily002672]

Hey @QueenL!

Data passes are no longer available. To use data, you must change to a plan with data.

You can change plan via your Fido.ca account. Let us know if you have questions

[FidoValeska]

Hey @carol_you ! 

We can definitely look into that together. 

I will be sending a PM your way in the next few minutes  

[nanakun]

I can't purchase data pass. I've tried everything (turn on the cellular data, turn off the wi-fi, sent test to 3282, clicked the link...), but still keep getting a error message of "You don't have permission to access /data on this server". I was able to purchase the data pass every month in the past, I don't know what the problem is. Please help. Thanks.

[FidoJo]

Hey @nanakun! 

Do you have a prepaid or a monthly account? Are you getting the error message with a specific error code?

I have moved your post to this thread since the subject was the same. You'll find here a few steps you can try to resolve the issue.

If it's still not working, let us know! We'll take a closer look🙂

[nanakun]

Hi, Jo:

I just clicked the link sent from 3282 again, and suddenly it works this time. I don't know why it didn't work earlier, anyway, thank you for your reply.    

[May8]

Hello,

I text 3282 and click on the link with WiFi off and data one.   It reads "Safari could not open the page because the server stopped responding".  Can someone please help.

[FidoPierre]

Hey @May8, 

Can you confirm if you had the chance to try clearing the cookies and cache from your browser and testing this purchase again? 

[May8]

Yes.  I cleared all cookies and cache.   I’ve even called CRS and they say it is no longer available but i still see it as an option for monthly plan add on on the fido site.  I’ve been purchasing it with no issue in the past using my monthly plan.

[FidoClaudia]

Thanks for getting back to us @May8!

I'll send you a private message to take a closer look into it with you. 

See you in PM!

[QueenL]

Hello I was trying to connect and my phone says rogers.com and says I need to have wifi or a data plan I tried texting 3282 and Data and when I click on link same thing I dont want to have data on my phone plan please help thx

[FidoRachel]

Hey @QueenL! 

There's a few things we need to verify.

First, if you're using an unlocked phone you might need to tweak your APN settings for it to work. You can find the details on that here.

You also have to make sure your data is enabled in your settings.

Also keep in mind that this option is from monthly account online, it won't work if you have a prepaid line. 

Let us know if it helps!