Unable to purchase data pass

[lily002672]

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

[lily002672]

Hey @QueenL!

Data passes are no longer available. To use data, you must change to a plan with data.

You can change plan via your Fido.ca account. Let us know if you have questions

[FidoPhilippe]

Hey @nunuu!

Welcome to the community!

If that's the case, I'll send you a private message shortly so we can escalate that for you.

Talk to you soon!

[roysong]

It's been one week that I couln't puchase the data pass. Everything the same as other people stated. 

[FidoPhilippe]

Hey @roysong!

We'd be happy to help you with that.

I'll send you a private message shortly so we can escalate that for you. 

Talk to you soon!

[Fiona66]

Hi, I have problem with the daily data pass I used to buy. But in the last months, I can not buy it anymore. I text 3282 , the link it sent me can not open with the WiFi swithed to off. It shows: Safari could not open the page because the server stopped responding. I have two mobile phones, they have the same problem. Anybody knows how to solve this problem. Thanks a lot.

[FidoKija]

Hey Fiona66!  

Welcome to the community! I'd like to take a closer look into your account to have this resolved. 

I'm sending you a private message your way. See you soon! 

[shuang07]

Hello, i also cannot access the data pass options on my phone. It just shows error message.

[FidoKija]

Hey shuang07! 

Sending you a private message so we can escalate this.  

[zsm2800]

Hello, i also cannot access the data pass options on my phone.

[FidoThomas]

Hey @zsm2800,

Welcome to the Community!

No worries, I'll send you a PM and we'll check it out together

Talk to you soon!

[carol_you]

I'm having the same issue. I need help too.

Thx

[FidoValeska]

Hey @carol_you ! 

We can definitely look into that together. 

I will be sending a PM your way in the next few minutes  

[nanakun]

I can't purchase data pass. I've tried everything (turn on the cellular data, turn off the wi-fi, sent test to 3282, clicked the link...), but still keep getting a error message of "You don't have permission to access /data on this server". I was able to purchase the data pass every month in the past, I don't know what the problem is. Please help. Thanks.

[FidoJo]

Hey @nanakun! 

Do you have a prepaid or a monthly account? Are you getting the error message with a specific error code?

I have moved your post to this thread since the subject was the same. You'll find here a few steps you can try to resolve the issue.

If it's still not working, let us know! We'll take a closer look🙂

[nanakun]

Hi, Jo:

I just clicked the link sent from 3282 again, and suddenly it works this time. I don't know why it didn't work earlier, anyway, thank you for your reply.    

[May8]

Hello,

I text 3282 and click on the link with WiFi off and data one.   It reads "Safari could not open the page because the server stopped responding".  Can someone please help.