This is a message for anyone who has had an issue with a FIDO packag delivery via Quick Messenger Service (QMS) in Toronto:
This company gives zero %$&*'s about customer service. Waited around and wasted 4 hours waiting for my package that was never delivered. Called customer service and they said, "oh that's strange, I don't know why that happened", then hung up on me when I proceeded to express frustration. A quick scroll through the reviews on google gives you a good idea of what other customers think - terrible service and terrible customer relations. Unsurprisingly, they do nothing to rectify their poor PR and make no effort to engage with anyone who has submitted a negative review...FIDO should cease do do business with these people!
I'm sad to see you had this kind of experience with the delivery of your package. We'll make sure to forward your feedback to the right people on our end here.
Can you confirm if you were able to get the package in the end?
I had a problem with the QMS too. I ordered samsung galaxy s10 plus with fido. I got a empty box. I called fido, they told me that will take 24 to 48 hrs for investigation and they will call me back. I never receive a call and i call them back and they said it take 72 hrs after i called back. They said case closed but no response. They opened case again and extract same thing happening and finally i talked to manager, he was saying that QMS told them i am reliable for the phone that i never receive. Now i have a $100 plus tax plan and i owe 1331 if i cancel the line. It is a big scam. Get the phone from store and open and check it always. Always you struck with the companies.
I think Fido should give the option to pay for our own shipping through a more reliable company like UPS or FedEx. My phone was expected Dec 01 (received a notification e-mail). I emailed QMS and they confirmed that the phone would be there before 9pm Dec 01, but they could not give me a more specific time. My package never came. Called on Dec 02, they again said before 9pm. Said the driver didn't make the delivery before due to bad weather (ok understandable). Once again stayed home all day, no delivery. Called again this morning, was told that their driver would not be in my area until tomorrow between 12pm-5pm. If I miss that time slot I have to wait until Dec 07. Luckily I have no plans for tomorrow but we will see if the delivery actually comes! So far the agents I spoke with were polite but this company seems like a disorganized mess... the online tracking is essentially useless because it provides inaccurate information (if any) and their phones disconnected me repeatedly while I was in the hold queue. I ordered online because the Black Friday promotion was online only. I would have happily paid for shipping if it meant I would have my phone by now (not to mention the two days wasted because I couldn't leave my house).