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Unable to remove one data top-up

I'm a participant level 2
I'm a participant level 2

What's the meaning of one time data top-up. I added 3 gb data and how can I remove it immediately as I haven't used it yet. Is there any solution to cancel one time data top-up without being charged?.


Good morning @Dipesh5 , I'm not certain that you can cancel after it's added to your account. I suggest calling into customer support and have someone who is authorized look at your account. We don't have account access as community forum members, only Fido employees are able to view your information with your permission. Call *611 from your device or contact fidosolutions on Twitter or Facebook  or access one of the other methods posted Here to find out if it can be reversed. Regards