I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows
"HTTP Status 404-/data
type Status report
description The requested resource (/data) is not available"
My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.
Who can help me??
Solved! Go to Solution.
Thanks, but I've already spoken to a couple people at the help-desk via chat and on the phone. They didn't know what the issue was, and so couldn't fix it. Given how long this has been an issue, it doesn't seem to me like fixing it is a priority for Fido.
I've spoken to two people in tech support about this--one through live chat and the other on the phone. neither was able to tell me what the issue was from Fido's end. They also were unable to say when it may be fixed. They both agreed that I'm not the only person who's asked them about this problem.
I have the same problem with my Samsung Galaxy S4.
I've been able to buy data pass fromt the last 7 months without issues but since the last month when i text 3282 and i click on the link they send (www.fido.mobi/data) it just hangs for 30 seconds then redirects to rogers.mobi:8080/primary/data_confirm_page and then is says:
site cannot be reached
rogers.mobi took to long to respond
Before you asked yes the wifi is off and the data is on and i also turned the phone off and on.
Any help would be appreciated.
Hey there @btadew1
Welcome to the community
Can you please attempt the following while having Wi-Fi off and your mobile data on.
Let us know if both links don't work. we'll send you a PM to have a closer look.