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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Multiple issues with adding lines
I am an existing Fido customer. I had my own plan and called in to inquire about adding two lines for my brother and dad for the black friday deal 30gb/$34. I asked the rep if my plan could also be changed to this, which they agreed. They also then t...
How to officially make a cancellation request?
Hi, I've just received my sim couple of days ago. I did not activated it yet. Now I need to cancel the contract.How to send a cancellation request to Fido?
Is there a long distance charge from Canada while roaming?
I am currently roaming in Hawaii and using Fido Roam. I have a client in Vancouver that refuses to call me because he claims that if he calls me when i am roaming in Hawaii, he will receive a long distance charge on his Fido bill. He says that this h...
Resolved! Fido giving new customers better deals than loyal customers?
I have been with fido for more than 3 years but I see that they offer new customers plans with more data but lower rates. I am wondering why I am not able to get that same plan when I go into change plan in my account. Fido messages me time to time t...
How do I migrate from postpaid to prepaid plan?
Hi,I wish to migrate from my postpaid plan to prepaid plan. I need guidance on the below queries. Appreciated.1. What are the steps to migrate? Whom and where to contact?2. Is there any charge associated for the migration, if so how much? Is it one t...
