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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24281 Views
  • 0 replies
  • 8 likes

Additional fee charged but no solution 快跑别选

I was charged an additional $50 in the latest bill for international calls. Upon joining Fido in September, I was assured of 1000 free international minutes per month for 24 months. Despite switching to another offer last month, as confirmed by email...

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lu98 by I'm a participant level 1
  • 920 Views
  • 2 replies
  • 0 likes

Worst customer service on the planet

All of the agents i made contact with sound depressed and unhappy like they don't wanna be there but they have to wait for the paycheck when you ask for a supervisor they transfer you back to billing queue i made 4 call  attempts in 2 weeks for 1 rea...

Dave05 by I'm a participant level 1
  • 550 Views
  • 1 replies
  • 0 likes

Get stuck in a limbo

I have been trying to cancel my Fido plan. The customer service that I got is ridiculous.First I tried live chat, it kept me waiting for over two hours, than the third agent finally asked me to fill out a form. Only after I have done that they told m...

niujinghui by I'm a participant level 1
  • 665 Views
  • 1 replies
  • 0 likes

Thanks for the staff of fido and rogers

hi I would like to thank the winback.  Rogers staff Montana at wem ice rink store. And 611 all whom merged my old account with winback and ported number. I now have $29/50gb.  In addition. Since I am an 2008 fido user. I say the next time of black fr...

patrickchan by I'm experienced level 1
  • 562 Views
  • 0 replies
  • 0 likes