Roaming Charges

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I'm a Participant Level 2 whitney99
I'm a Participant Level 2

Roaming Charges

Hello,

 

I'm traveling to France. I switched my phone to the airplane mode before leaving Toronto.  Upon arriving in Paris, I opened my phone to use the Internet. Suddenly, I received an SMS saying "Welcome abroad! You've got a Fido Roaming....". It says the daily fee is $12. I'm unclear if this is an automatic charge even I don't actually use my Fido account during my trip?

(I bought a local SIM card right at the airport and am using it for my trip. I don't have a plan to use my Fido number while away from Canada). 

Accepted Solution

Re: Roaming Charges

Hello Whitney99,

 

  Welcome to the community!

 

  Just to clarify, receiving that initial Welcome to Fido Roam text does not necesarily mean that you have already been charged for the service. The fee for Fido Roam is charged when you use your Fido services. That is, when you use your device to make or receive a call, send a text message or use data while abroad with your Fido SIM (see here). You are correct in thinking that incoming SMS messages do not incur the charge (note that receiving MMS would incur the charge because it includes data).

 

  That said, it is possible that your phone used some data before you had a chance to switch your SIM, if you hadn't disabled data roaming and data. Many apps may synchronise in the background. I understand you had enabled Airplane or Flight mode prior to leaving Toronto. However, that setting must have been disabled when you re-opened your phone in Paris. Your phone shouldn't have been able to receive that SMS if Airplane mode was still enabled.

 

  If your phone did not use any data, then you would not have been incurred the Fido Roam charge, even though you received the Welcoming SMS. On the other hand, if your phone did use data prior to switching SIMs, then you would likely have been charged the fee.

 

Hope this helps 😀

 

Cheers

 

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Re: Roaming Charges

Hello @whitney99,

 

We wish you safe travels during your adventure. 

 

France is indeed a destination we cover with Fido Roam and you can find more information about the feature here.

 

The charge is daily and applies whenever your SIM card is roaming, with that said since you will not be using your Fido SIM card while in Europe, you will not be charged further besides the first day when you turned off airplane mode. With that said, we'd need to review your invoice once it's out to see when that occurred. 

 

Of course, if there's anything out of place on your next invoice, please contact us here and a representative will be happy to assist you further. 

 

Hope this helps. Bon voyage! Smiley 



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I'm a Participant Level 2 whitney99
I'm a Participant Level 2

Re: Roaming Charges

Hello,

 

The incoming SMS sent by FIDO was totally unexpected. I planned to buy a local SIM card so I don't need any roaming services. 

 

I also read several discussion topics and learned that the incoming SMS is not counted for roaming. Now, are you saying that I still need to pay $12 for the first day I turned on my phone and received that unexpected SMS?

 

Is it the way that FIDO is charging everyone for the service that they do not plan to use and do not actually use it?

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Re: Roaming Charges

Hello Whitney99,

 

  Welcome to the community!

 

  Just to clarify, receiving that initial Welcome to Fido Roam text does not necesarily mean that you have already been charged for the service. The fee for Fido Roam is charged when you use your Fido services. That is, when you use your device to make or receive a call, send a text message or use data while abroad with your Fido SIM (see here). You are correct in thinking that incoming SMS messages do not incur the charge (note that receiving MMS would incur the charge because it includes data).

 

  That said, it is possible that your phone used some data before you had a chance to switch your SIM, if you hadn't disabled data roaming and data. Many apps may synchronise in the background. I understand you had enabled Airplane or Flight mode prior to leaving Toronto. However, that setting must have been disabled when you re-opened your phone in Paris. Your phone shouldn't have been able to receive that SMS if Airplane mode was still enabled.

 

  If your phone did not use any data, then you would not have been incurred the Fido Roam charge, even though you received the Welcoming SMS. On the other hand, if your phone did use data prior to switching SIMs, then you would likely have been charged the fee.

 

Hope this helps 😀

 

Cheers

 



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I'm a Participant Level 2 whitney99
I'm a Participant Level 2

Re: Roaming Charges

Hello Cawtau,

 

Thank you for your clear information.

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