currently, I am out of Canada, I want to know how I can stop fido roaming,
when I left Canada I activated wifi calling and put my phone on the airplane phone.
but after coming to my home country I switched my sim card with a local card and put my fido sim in another phone (iPhone 7 plus).
after turning on the phone I got a local network on my fido card(international roaming activated automatically). and I got a text from fido that roaming is activated and 15 cads plus tax charge will be applicable. but quickly I activated wifi calling and put my phone again on airplane mode. now I am using fido with wifi calling only.
so my question is will fido charge me 15 cads for all days I am staying in my country? or I will be only charged If I use a roaming network? and if yes how can I disable roaming?
please see the following screenshot
Solved! Go to Solution.
Just came back from US and I got charges for 5 days of Fido Roaming as well (4 days I do not agree with). I have disabled data roaming, I am also using dual SIM phone and I have setup my phone to use Data SIM from another Operator but I still got charges. When I review the bill, it says that I have used 0.02MB, 0.01MB, 0.12MB and 0.01MB of roaming data which I did not use (what can I do with 0.01MB of data anyway!!!). Is there anyway, I can disable roaming data from Fido to avoid future occurance? I would like to keep roaming calls just in case someone want to reach me during my trip!!!
Fido roaming charges are a complete scam as they do not allow you to opt in or out of the service. They used to prompt you daily to ask if you wanted to opt in to a roaming package which is fine but now it's automatic, whether you want it or now.
We were charged hundreds for our family phones when we went abroad, we turned off our data and used WIFI only to ensure we wouldn't be charged but when we got the bill there were the charges! It took hours to settle with Fido.
Recently we went abroad again, same situation. We had our kids turn off their data at the border and minutes after crossing over we got notifications again "Welcome Abroad!". It's insane that they can charge these fees without customer consent and especially for minors under your plan. There needs to be a way to opt in / out to the fees.
Currently trying to resolve with Fido, it's infuriating!
We live near the US border and one my my daughter's phone was charged in error for roaming charges in the last 3 months. Before the 3rd month charge I already disputed the 1st 2 charges and were credited to the account. I also did ask to completely opt-out with the Roaming, but again they still charge for the 3rd time. This is a waste of my time calling FiDo again to dispute the charge. I agree with you that they must ask for consent first before proceeding with roaming charges. I scheduled a call back but never receive that call. Now i have to re-scdedule but the 1st availabilty is in 2 days time. This is really frustrating.
Welcome to the community!
Sorry to hear your daughter's phone was charged erroneously for roaming. Unfortunately, it can happen when close to the border. However, there are supposed to be measures in place to prevent such instances. When you contacted customer service, had you informed them of the location it happened so they might take note of the problematic cellular tower? Your daughters should have received the Welcome to the US text message when connected to the US tower.
I understand you had asked to opt-out of roaming. However, had you requested to opt-out of Fido Roam or all roaming? If they had opted your daughter out of Fido Roam, any roaming usage would be on a pay-per-use basis. You might consider specifying opting-out of roaming altogether.
You might also consider having your daughters manually select the network in their devices to be Fido. The automatic network selection option would connect to the strongest signal available. Manually selecting the Fido network should prevent connecting to other networks if they happen to be stronger than the Fido signal.
Hope this helps 😀
Welcome to the community!
Sorry to hear you've incurred unexpected roaming charges.
For future trips, you can certainly opt-out of Fido Roam. If you choose to opt out, any usage would be on a pay-per-use basis. You can view the pay-per-view rates here. You can also request a roaming block on your line(s). However, in doing so, you would not be able to use any Fido services.
... we turned off our data and used WIFI only ...
...We had our kids turn off their data at the border and minutes after crossing over we got notifications again "Welcome Abroad!". ..
To clarify disabling data and roaming data does not prevent roaming for voice and messaging. There hasn't been a setting to entirely disable roaming on smartphones since circa Android Kitkat??. If your devices are iOS, I don't think they ever had a setting to disable roaming completely. With regards to iPhones, Apple apparently allows some data transfer to occur despite data and roaming data settings disabled (see here). That said, it is generally recommended to enable Airplane or Flight modes to prevent unintended roaming. You can then manually enable Wifi when required.
I understand some people wish to keep their lines available for emergencies. The mobile providers only know usage. If a device is using services when its settings are set not to use them, that's an issue with the device. The mobile providers have no access to a device's settings to know what settings are enabled/disabled. If you wish to receive calls or text messages, there is unfortunately no 100% guarantee your device won't use other services and trigger roaming charges.
Since disabling data alone does not prevent roaming for voice or messages, that would be the reason your devices received the Welcome Abroad notification. However, as mentioned in the solution, I was able to verify that merely receiving that message does not necessarily incur roaming charges. If your devices used services in addition to receiving that notification, that usage would have initiated the roaming charges.
You should note this forum is community-driven and not intend as a venue for customer services. We would not have access to your account. If you would like to opt-out of Fido Roam, you would need to contact customer service . In addition, they can also be contacted via Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Welcome to the community!
Firstly, Fido Roam charges will only incur if your phone uses services -- make or receive a call, send a text message or use data abroad. It should be mentioned that while receiving SMS would not incur the roaming charge, any data contained within MMS (incoming or outgoing) would be considered roaming data and charged accordingly. You should note that MMS are not solely restricted to pictures or video messages. Messages with subject headers or group messages etc are also considered MMS.
You might consider disabling any MMS auto-retrieve settings on your phone. You would then receive a SMS notifying of a MMS (no charge) but the data contained would not download automatically. You could then choose whether or not to download the associated data contents. You should also note that, with the exception of Wifi-calling, MMS does not generally get transmitted via Wifi. Downloading MMS while connected to Wifi would likely incur roaming charges. That said, if your device is supported for Wifi-calling, some types of usage would be considered roaming.
That Welcome message is a notification that your device had connected to a foreign network. Receiving that text message does not necessarily mean that your device had used services.
There has been misconception circulating regarding automatically incurring roaming charges for simply receiving that text message. I can attest that simply is not the case. I was fortunate to have been able to travel to the US as well as the UK recently. When my device connected to the foreign networks, I received the Fido Welcom messages:
Neither instance registered roaming usage nor incurred any Fido Roam charges:
To be sure, I verified my bill corresponding those travel dates and there were no Fido Roam charges:
So, merely receiving those Welcome messages does not incur Fido Roam charges. I understand people have incurred roaming charges seemingly upon receipt of those messages. However, it's likely their phones also used data to update their systems and/or apps when connected to the networks. I understand some people have had their data and/or roaming data disabled. However, people need to know how their devices behave with those settings disabled. As mentioned in some of my previous posts, some phone manufacturers might consider system data differently from user data and allow the former usage despite those settings.
For myself, I kept Airplane mode enabled for the duration of my time away (except for intentionally disabling to connect to the local networks). As with yourself, I also used Wifi-calling while abroad. It is important to note that some Wifi-calling usage is considered roaming and would incur roaming charges. Again, I can attest that using Wifi-calling to make and receive calls to Canadian phone numbers while abroad does not incur Fido Roam charges.
Apologies for the lengthy reply, however, it was the perfect opportunity to clarify that Welcome message and alleged automatic roaming charges. So, provided your phone does not use services on the foreign network (keep Airplane mode enabled) and your Wifi-calling usage abroad is not considered roaming usage, you should not incur Fido Roam charges when abroad.
Hope this helps 😀