Making a payment arrangement

Making a payment arrangement

Hey Community,

 

Sometimes, things happen outside of our control. We get it. If you can’t make a payment in time, let us know so we can arrange something.

 

You can make a payment arrangement with the Credit Operations team:

  • Dial *732 from your Fido phone or 1-888-288-2106 from any other phone
  • Contact us to chat with a specialist

 

Once the payment arrangement has been completed, you’ll receive a confirmation text within the next 15 minutes.

 

They’re available (all times are local):

  • Monday to Friday: 8:30am to 9pm
  • Saturday: 9am to 5pm
  • Sunday: 10am to 3pm (only open for suspended accounts)

 

A few things to take note of:

  • If you don’t pay your bill on time, a late payment charge may apply.
  • If your next bill is issued before you’ve completed your end of the arrangement, your past due balance might appear on the new bill.
  • If you miss one of the instalments in your arrangement, your account may be suspended which would incur a suspension fee and collection activity will continue.
  • If your payment arrangement restores the service, a restoral fee may be charged to your next bill. Your service will be immediately restored.
  • If you choose a different method of payment than discussed, your payment could be received at a later date and your arrangement will be considered as Broken. This could negatively impact your payment history, so contact the Credit Operations team to let them know.

 

Feel free to search or ask the Community if you have any questions! 

Contributors