Once the payment arrangement has been completed, you’ll receive a confirmation text within the next 15 minutes.
They’re available (all times are local):
Monday to Friday: 8:30am to 9pm
Saturday: 9am to 5pm
Sunday: 10am to 3pm (only open for suspended accounts)
A few things to take note of:
If you don’t pay your bill on time, a late payment charge may apply.
If your next bill is issued before you’ve completed your end of the arrangement, your past due balance might appear on the new bill.
If you miss one of the instalments in your arrangement, your account may be suspended which would incur a suspension fee and collection activity will continue.
If your payment arrangement restores the service, a restoral fee may be charged to your next bill. Your service will be immediately restored.
If you choose a different method of payment than discussed, your payment could be received at a later date and your arrangement will be considered as Broken. This could negatively impact your payment history, so contact the Credit Operations team to let them know.