General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

A very rude manager and worst customer service

Hi there,I am writing to complain about the WORST service of a fido telephone customer service supervisor. I felt extremely disrespected and offended. I am a new user of Fido. When I took the plan I got employee discount for 4 months and after that i...

Resolved! Email address is wrong

I placed an order to upgrade to an s22 yesterday and when I submitted it I noticed the email was wrong I had to change it a few months ago after getting locked out of my old one. I have changed it onfido.ca but the old one keeps popping up. How do I ...