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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24140 Views
  • 0 replies
  • 8 likes

Resolved! Price Adjustment on New Phone

Hello, I recently purchased a Samsung Galaxy S10 7 days ago and it is now on sale. On the fido payment program, I signed up to pay $30/month and it is now discounted for $20/month. Since I am still within the 15-day satisfaction guarantee, how can I ...

Ashleymlyn by I'm a participant level 2
  • 5780 Views
  • 9 replies
  • 0 likes

Resolved! Fido removed premium voicemail!

I've been using Fido premium voice mail for years - today, June 23, it was "pulled", apparently.  No one at the Fido help line knew what happened, or could restore it.  Eventually, we got an email saying basic messages had been restored, at a cost of...

LinaB by I'm a participant level 2
  • 1499 Views
  • 2 replies
  • 0 likes

Call dropping

I've been experiencing potato phone call quality for the last few days. Voices of me /person calling me sounds like aliens are telling me they are invading. Call often drops and I get a no phone signal notice.Anyone know if there are any network issu...

SM117 by I'm a participant level 1
  • 858 Views
  • 1 replies
  • 0 likes

Cannot make calls to Clinton Ontario any number

Today when I tried to call my mum how lives in a small town in ontario I got no dial tone and then a voice saying the person is unavailable. I tried from a different cell phone on a different network and it worked fine. I got her to call me on my fid...

Joe131 by I'm a participant level 1
  • 773 Views
  • 1 replies
  • 0 likes