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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Temporarily Suspend plan for travel
I have been abroad for a month and before I go, I have contacted customer service to put my plan on hold and they have accepted it. However, when I check again, it still appeared that I still have to pay for my plan even though I haven't used any of ...
Resolved! Did not get offers I was promised with my new device
Last year, around September, I was shopping for a new phone. I really wanted to stay with my previous provider, but the salesperson at Bestbuy offered me to change to Fido because they could offer me a really great deal. First, they offered me a fre...
Resolved! Fido store closed during business hours
Hello, Went yesterday to Rideau Centre store location (50 Rideau St, Ottawa), was there at about 11AM (location is suppose to be open at 10AM), waited and waited... Asked guy who was working in the store on the other side if the Fido store is going ...
Resolved! No data or emergency alert last night
Anybody else have no data starting at about 6 pm last night? Tried calling Fido but message said over an hour wait time? I have it this morning but was a challenge as I also had no Wifi due to power outage. Also, I didn't get the emergency alert iss...
Resolved! Refund for overpayment
Hi! Does fido automatically send a refund cheque for overpayment or do i need to send a request for that? I have a negative balance on my final bill, so i would like to ask for a refund. Thank you!
