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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Resolved! 5 free hours of day at not working

My 5 Free Hours Data Bytes is not working. I keep getting the error message that I'm not connected to the internet. It's activated and my data is on because I had to use it to access the internet to show that I activated the bytes. Whereas the other ...

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Alyssia by I'm a participant level 2
  • 812 Views
  • 2 replies
  • 0 likes

Landline in China cannot be connected!

I transferred my mobile service to Fido this year. But, unfortunately, tonight at about 22:30, when I wanted to call my colleagues in China, I received the voice "the number you have called is not assigned, please check the number and try the call ag...

oliviama1 by I'm a contributor level 1
  • 1296 Views
  • 4 replies
  • 0 likes

Resolved! discontinue

Hi, Please discontinue my services.. ASAP .I am away from the country for long soon.Please contact me and resolve the payment. Regards, Sanjay

914582531 by I'm a participant level 1
  • 555 Views
  • 1 replies
  • 0 likes

Resolved! Fido sent wrong phone

I upgraded to an IPhone 13 on Black Friday.  I just received the phone which is great but they sent a blue rather than the black that I ordered.  How does this get fixed? 

bbbb2 by I'm a participant level 2
  • 473 Views
  • 1 replies
  • 0 likes

Adding new phone to a existing account

Hi there, Actually, I have a fido account linked with my home internet. And I recently purchased a fido mobile internet plan with the same email id.  While login into the fido account it only shows home internet details, not mobile plan details. I do...

bimalraj by I'm a participant level 1
  • 509 Views
  • 1 replies
  • 0 likes