Change number online

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I'm a Contributor Level 1
I'm a Contributor Level 1

Change number online

Hi there 

I dont know why the option for Change number is not shown in my Account-Service ,i'm the account holder

Any help please

Thank you

 

 

Accepted Solution

Re: Change number online

@dantran Then your account is not register as the account holder. If you only see Refer a Friend that means your account is register as a subscriber. 

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Re: Change number online

@dantran Login to "MY ACCOUNT" click on the number you want to change on the next page you will see "Change My Number >" click on that and change your number.

 

If that feature is not working its because Fido is still working on the site and you can have a mod change it for you here or you can message then on Fackbook or Twitter.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Change number online

I've done this - changed my number online - but noticed that it would not do it, initially, when my account was not paid-up. It was useful, and I took my time to look through lots of numbers, and got one with 5 repeating digits (easy to remember!).

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Former Moderator
Former Moderator

Re: Change number online

Hi @dantran & welcome to the Community. Smiley

 

Have you followed the steps that @KAPABLE-K provided?

 

If you're still unable to change your number, we can help you out. Let me know!



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Change number online

Thanks for your help 

 I've followed all steps but still dont see the link Change my number

 so please help me 

Thanks

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Re: Change number online

@dantran This is what it looks like. Also do you have a prepaid or post paid account?

 

change number.png



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Change number online

Hi

I only have monthly paid ,in my Account beside my number there's nothing

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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Change number online

sorry, beside my number there's only Referral friend 

Thanks

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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Change number online

Refer a friend only

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Solution

Re: Change number online

@dantran Then your account is not register as the account holder. If you only see Refer a Friend that means your account is register as a subscriber. 



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