Change number online

Change number online

Change number online

SOLVED
I'm a Contributor Level 1

Change number online

Hi there 

I dont know why the option for Change number is not shown in my Account-Service ,i'm the account holder

Any help please

Thank you

 

 

Accepted Solution

Re: Change number online

Solved by MVP MVP

@dantran Then your account is not register as the account holder. If you only see Refer a Friend that means your account is register as a subscriber. 

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13 REPLIES 13
I'm a Participant Level 3

I've done this - changed my number online - but noticed that it would not do it, initially, when my account was not paid-up. It was useful, and I took my time to look through lots of numbers, and got one with 5 repeating digits (easy to remember!).

Hi @dantran & welcome to the Community. Smiley

 

Have you followed the steps that @KAPABLE-K provided?

 

If you're still unable to change your number, we can help you out. Let me know!



I'm a Contributor Level 1

Thanks for your help 

 I've followed all steps but still dont see the link Change my number

 so please help me 

Thanks

@dantran This is what it looks like. Also do you have a prepaid or post paid account?

 

change number.png



I'm a Contributor Level 1

Hi

I only have monthly paid ,in my Account beside my number there's nothing

I'm a Contributor Level 1

sorry, beside my number there's only Referral friend 

Thanks

I'm a Contributor Level 1

Refer a friend only

@dantran Then your account is not register as the account holder. If you only see Refer a Friend that means your account is register as a subscriber. 



I'm a Contributor Level 1

Hi

I dont know why ?

How can i change to account holder?

Only me use this account

You will need to reregister and register as the account holder.



I'm a Contributor Level 1

Hi

Thank you for  helping me

I've reregistered  but  i must give  another email because the website said this email is already used.

Do you think that 's ok?

Now i can see Change my number

again i'm very appreciated for your help

@dantran I actually just went through that two days ago with a reletive account.

 

What you can do is login on the first account go to profile and settings and change the email address then you can use your email address again.

 

I'm glad you got it figured out and now you can change your number.



@dantran Login to "MY ACCOUNT" click on the number you want to change on the next page you will see "Change My Number >" click on that and change your number.

 

If that feature is not working its because Fido is still working on the site and you can have a mod change it for you here or you can message then on Fackbook or Twitter.