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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23733 Views
  • 0 replies
  • 8 likes

Transfer ownership

Hi, i have 2 phone lines. Line 1 is a BYOD and Line 2 is a 2 year contract (1 year is done). Line2 employer is providing a Roger's connection with device. Line 2 would like to port to Rogers and transfer number to Rogers. Line 1 would like to transfe...

Guptaanuj20 by I'm a participant level 2
  • 1223 Views
  • 3 replies
  • 0 likes

No data

My device won't connect to Fido network. No unpaid bills, when I spoke to someone they said that my data services were on and working from their end. What do I need to do? Why can't i connect to the Fido network? I can only use my phone on wifi at th...

Egalang by I'm a participant level 3
  • 963 Views
  • 3 replies
  • 0 likes

Third Party Charges

Hello, so I today recieved my bill for September 2021 with 95$ over charge that was from Bango/Google on an iPad I have never used yet less purchased something on. I call Fido twice was on the phone for over an hour and they refused to help me basica...

SindyElizeth by I'm a participant level 2
  • 733 Views
  • 1 replies
  • 0 likes

Need help with BYOP plan

I'm hoping one of the good CSRs can hit me up to discuss a BYOP plan for my daughter. Snap chat at school is vital apparently.    Thanks Mike 

Proac by I'm qualified level 1
  • 871 Views
  • 1 replies
  • 0 likes