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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Calling and Live Chatting with Fido

This is not so much a question as it is a complaint, however I couldn't find anywhere else to send a complaint... I have tried making calls to Fido in the past few days, 1 out of 4 of my calls actually got through. After roughly 15 mins of waiting th...

Graphicat by I'm a Participant Level 1
  • 1288 Views
  • 6 replies
  • 0 likes

Fido account hacked and canceled

Hi, My yahoo email and my fido account both got hacked into. Whomever hacked into my fido also canceled my account. Now my phone isn't working, and I can't use my phone as a recovery device for my email either because I can't recieve any texts.I'm ki...

mclarensmps by I'm a Participant Level 3
  • 661 Views
  • 2 replies
  • 0 likes

Winback offer issue

I was contacted by Fido win back team and given an additional 2GB of data and $10 discount for 24 months. Today, I received my bill in which the $10 wasn't applied and charged a setup fee.  Now, the customer representative says that the $10 might app...

dbangre by I'm a Contributor Level 1
  • 844 Views
  • 3 replies
  • 0 likes