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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24185 Views
  • 0 replies
  • 8 likes

Fido Lies

I have been with fido since 2017. I upgrade my device on the day 27 Dec 2021. Agent lied with me about 1000 international minutes and said me that system is down and he will add it later. But still today they didn't add in my account and now it's tim...

CARLIE21 by I'm a participant level 2
  • 937 Views
  • 1 replies
  • 0 likes

I feel robbed, Setup Service Fee

So I recently got my SIMcard with a plan that seemed great, lots of data, unlimited calls and texts, etc. Today my first bill was made available to me, however, it's about 50+ dollars more than expected, why? because of something called SETUP SERVICE...

Judavamon by I'm a participant level 2
  • 968 Views
  • 1 replies
  • 0 likes

Promotion not working

I ordered a plan for Black Friday to pay $10.00 for $240 overall per month but my bill is showing $50 a month for $1200 overall. I'm unsure who to contact to get it fixed

sivaji by I'm a participant level 3
  • 3578 Views
  • 7 replies
  • 0 likes

Boxing Day Online Purchase

Hi! I ordered an iPhone 13 and a plan change online on boxing day but I am not sure if the order went through. I don't see any device added to my fido account and I didn't receive any confirmation email. I did get a confirmation of the plan change bu...

hannahef by I'm a participant level 1
  • 4980 Views
  • 12 replies
  • 0 likes

Incorrect billing and texting issue

I have been on the phone for more thank 3 hours today. I have two issues:1. I signed up for the BF plan for 12G for $50 plus a $15 credit making the plan $35 per month. Two new lines. I just received my first bill and it has broken up the $15 credit,...

Anname by I'm a participant level 1
  • 957 Views
  • 1 replies
  • 0 likes