I added 2 Data top up Add ons couple months ago and I see I'm still being charged for them and I cant figure out how to remove them off my plan. Ive gone to change my plan on the Fiso app and site and only lets me do changes to my actual plan, not the add ons. I'm being charged an extra $50 a month and don't want it.
Now currently on hold with a wait time of 48 mins to hour and 13 mins with Fido, anyone know how to remove Add one?
Solved! Go to Solution.
Hi, I have the same problem. I texted "CANCEL" and sent it to 222 and it replied: "Sorry! You don't currently have a monthly data add-on". However, when I checked my account, the add on is still listed there. Please help me resolve this problem.
Thank you and have a nice day!
I'm having similar issues. I ended up adding two top ups, and after repeated attempts to remove them as described via text, it tells me there isn't any there and it's still on my bill. I'd like this removed before my next bill and can't get it done on my own
I've tried to cancel my Data Top Up by SMS CANCEL to 222 when I left Canada for an over seas assignment.
It now November and I'm being charged since August. I've tried resending CANCEL to 222 but its not working.
Any other way to solve this?
Welcome aboard the Community!
I have moved your message in this thread as it is about the same topic.
Do you follow the prompts till the end and if so, what's the error you get? You can also upload a screenshot of the error here.
This happened to me as well!
I texted CANCEL to 222, Fido still charged me, so I called them and got a refund. I thought it would finally be resolved, but surprise! I get charged again and again month after month. Every time I try to remove it, I get a message that I have no data-top ups. However, every month on my bill, there is clearly a "Monthly Data Top-up" being charged.
This is getting ridiculous and looks pretty shady. I wonder if they are doing it on purpose to scam people who don't look at their bill carefully? It’s a shame because I've usually had good experiences with Fido, but this is making me reconsider...
Welcome on the Community!
That does seem odd. We'd need to take a closer look at your account to see what's going on. That said, I assure you there is no scam involved here. I am pretty sure we can find the cause together.
I'll send you a PM. Talk soon.
Hey I am having same issue here, I am still being charged with the data top-up that I applied a couple of months ago. I have tried to send a message to 222 to cancel and still not getting a response saying I don't have any data top-up