General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Cusomer service is absolutly terrible

They have no idea whattheir own sales are, I have wasited hours today dealing with sperson after person that has no idea what they are doing and they still managed to **bleep** up my order.    

vicar204 by I'm a participant level 2
  • 1 replies

Live Chat not working

I tried to contact fido for an account suspension through LiveChat, but it keeps telling me "We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent.". And contact Fido at Ontario time at 2pm, so it supposed t...

wushi5 by I'm a participant level 1
  • 3 replies

FIDO has terrible customer service

FIDO has terrible customer service. Yesterday I called this number 1-888-481-3436 I hold the phone for 1h 50 mins, no one come to the phone. I go on live chat, I was told to wait for specialist to come but no one come. Now I want to cancel the servic...

cc3329 by I'm a participant level 1
  • 1 replies

Fido Phone Exchange: Unresolved Issues

I purchased a new Fido phone online last week as a way of upgrading my device. After receiving the phone, I decided that I would like to exchange it for a different device. I checked online to see how I can exchange the device but there was hardly an...