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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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No Answer from Credit Operation Department/ Fraud Department

To Whom May Concern,    I am a loyal customer who has been with Fido for almost 10 years, never been late for payment. However, I am really disappointment with your credit operation team on dealing with my current challenges.   Recently, I tried to a...

GHJ2 by I'm a Participant Level 2
  • 1031 Views
  • 6 replies
  • 0 likes

I did not get my referral credit

I referred my brother to join Fido, employee at the fido store in Ottawa did not bother to apply the referral between us to give me and my brother month free and customer service is not helping on this. My brother and I are considering to close our a...

modeezee by I'm a Participant Level 1
  • 350 Views
  • 2 replies
  • 0 likes

Why fido customers should go to another service provider

I have been a fido loyal customer for 12 years with three lines.  I have no contact and always I buy my phones in full. My bills are paid 20 days before due day. I have never missed a payment. Yes you safely can say I am one of fido Ideal customer.  ...

Gogo2019 by I'm a Participant Level 2
  • 401 Views
  • 2 replies
  • 2 likes

Changing voicemail language from French to English

Hello,Just go off the phone with a Fido service rep who says she cannot change the voicemail prompts from French to to English.The Community say only Fido can do this.This creates a circular conversation resulting in the issue not being resolved for ...

Circa49 by I'm a Participant Level 1
  • 366 Views
  • 2 replies
  • 0 likes