Remove Data Top ups

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I'm a Participant Level 2 davidbarrero82
I'm a Participant Level 2

Remove Data Top ups

Hi, I've been endlessly trying to remove the data top ups from my plan again and again just to see that they're still there. It's completely frustrating. Just added these top ups  thinking I was adding just 100 mb for a single month but few weeks ago I realized I was beeing charged every single month for them. It's impossible to remove these top ups from my profile online wich makes no sense. Removed them texting to 222 but they still show here. Any help please,,,?

Accepted Solution

Re: Remove Data Top ups

Hey there @davidbarrero82! Smiley

 

If you have texted "CANCEL" to 222, it will be cancelled, however, it is dated to be cancelled on the date of your next billing cycle in order to not change your data allowance mid-cycle.

 

You'll only be charged for them one last time on your next bill as that covers the current cycle. Rest assured it is cancelled properly if our system is telling you don't have any top-up through the text messaging system.

 

If you want to make entirely sure, we could check in your account specifically as well, in that case simply ask and we'll take this to private messaging to deal with that! Smiley

 

 

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Moderator (inactive) FidoThomas
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Re: Remove Data Top ups

Hey @davidbarrero82!

 

Thanks for sharing your situation with us Smiley You're at the right place for help!

 

Have you texted the word "CANCEL" to 222? If so, have you received the confirmation that the top-ups would be removed on your next billing cycle? 



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I'm a Participant Level 2 davidbarrero82
I'm a Participant Level 2

Re: Remove Data Top ups

Hello Thomas,

 

thanks for your reply. I did that indeed 2 weeks ago. Texted Cancel 3 times in fact, one per each data top up that i had in my plan. Now when i text Cancel The message says that I don´t have any top up in my plan, but when checking my online profile they still show there. I really don´t want to pay for these anymore and removing them should be way easier. Just want to make sure I won´t have to pay them by the end of this month. 

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Former Moderator FidoPhilP
Former Moderator
Solution

Re: Remove Data Top ups

Hey there @davidbarrero82! Smiley

 

If you have texted "CANCEL" to 222, it will be cancelled, however, it is dated to be cancelled on the date of your next billing cycle in order to not change your data allowance mid-cycle.

 

You'll only be charged for them one last time on your next bill as that covers the current cycle. Rest assured it is cancelled properly if our system is telling you don't have any top-up through the text messaging system.

 

If you want to make entirely sure, we could check in your account specifically as well, in that case simply ask and we'll take this to private messaging to deal with that! Smiley

 

 

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I'm a Participant Level 1 barkovsky
I'm a Participant Level 1

Re: Remove Data Top ups

222 CANCEL TOPUPS

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Moderator
Moderator

Re: Remove Data Top ups

Hey @barkovsky!

 

Welcome to the Community!

 

If you would like to remove a Data Top Up send the word CANCEL by text message to the number 222.

 

Are you having difficulty removing your Data Top Up?



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I'm a Participant Level 1 Auxtin
I'm a Participant Level 1

Re: Remove Data Top ups

I added some add on to my data but forgot to cancel them, and today they were all added to my data, is it possible to request it been removed so I can have my normal data left ?

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Moderator
Moderator

Re: Remove Data Top ups

Hey @Auxtin Smiley I moved your post here since it's about the same topic.

 

You can check the resolution on this thread to remove your data top-up.

 

Hope this helps.

 

 



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I'm a Participant Level 1 winfather
I'm a Participant Level 1

Re: Remove Data Top ups

Hey! FIDO 

Something should be done on this service. People are paying extra money unknowingly, just because of your settings.  

Why not a subscription be like, one should sign everytime s/he need to and not just a one time subscription?

 

I have to pay for something, I didn't want. I really feel bad for that. 

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Moderator
Moderator

Re: Remove Data Top ups

Hey @winfather, thanks for the feedback!


We're always looking to improve for our customers, so we appreciate all the feedback we can get Smiley


Based on past feedback, we've actually changed the way top-ups work for all our new plans. Our new plans pause data once you reach what's included in your plan and you have the option to buy more data. The data bought applies only for the current cycle.

 

The older plans still undergo the old rules if a top-up is added though - it will remain until you text CANCEL to 222 to remove it.

 

That said, you can check out the new plans that offer Data Overage Protection here. You can then change plan via your Fido.ca account Smiley

 

Hope that info helps clears things up!

 

 



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