Fido App

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Fido App

Can u have ur mobile phone & internet accounts both on ur Fido app. 

Flag this to a Moderator
Message 1 of 4
181 Views
Highlighted
Moderator
Moderator

Re: Fido App

Hey @CindySue and welcome to the Community.

 

To answer your question, yes  you can have both account showing up on your online account and Fido app.

 

Since the Fido internet and your phone service are on 2 separate accounts, you can switch from one to the other on your My Account.


Hope this helps. 



Flag this to a Moderator
Message 2 of 4
164 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido App

How do u actually do that within the app?

I’ve tried everything 

thx

Flag this to a Moderator
Message 3 of 4
160 Views
Highlighted
Moderator
Moderator

Re: Fido App

Hey @CindySue! I hope you're doing well. Smiley

 

Are both accounts under your name?

 

The reason I ask is that they do have to be linked in our system for you to see both on My Account. To look at your accounts to check, you'd have to contact us here or request a PM from the community.

 

Let us know.



Flag this to a Moderator
Message 4 of 4
154 Views