I just got my plan with Fido yesterday I’m attempting to use the data bytes wifi is turned off on my iPhone X it’s updated to the newest IOS and the Fido app is updated to the newest version how can I get this to work?
Solved! Go to Solution.
Welcome aboard the Community!
That sounds a bit odd. To see what's up with your Data Bytes, can you please answer the following questions please:
Let us know and we'll take it from there.
I've tried all the steps you recommend to no avail. I've included an screencap of the error message I get in the message at the bottom of the thread.
Thanks in advance for your help!
I can never seem to be able to use the 5 extra hours of data.... I've tried restarting my phone and reinstalling my app multiple times but no luck. Not very happy at the moment because every time I've needed this feature I haven't been able to use it.
Either the option for extra data is not there in the app or I get the error message below.
Can anyone help...?
That's clearly not the experience we want you to have with Data Bytes!
We'll be sending you a PM shortly to review this with you. Keep an eye on your inbox.
Welcome to the Community!
If you have tried all the steps mentioned above and still cannot use your Data Bytes, please contact us through our Social Media channels. Alternatively, we can send you a PM on the community.
Let us know what you prefer.
Welcome to the Community @Rkareer
Just doing a quick follow up. Have you had the chance to update your mobile app and use a Data Bytes session successfully?
Let us know so we can better assist you