Unwanted Data Bytes Session

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I'm a Participant Level 2 JillianVP
I'm a Participant Level 2

Unwanted Data Bytes Session

My phone (samsung galaxy s8) keeps sending me the message saying that I've used up my 60 minutes of free data when I didn't even activate it in the first place. My app wasn't even open and I was connected to WiFi. It always eats up all my sessions and I cant seem to figure out why. Has anyone else had this happen to them and know how to fix it? 

Accepted Solution

Re: Unwanted Data Bytes Session

Hi @JillianVP your phone may be shaking while you move or while it's in your purse :robotfrustrated:. 

 

There is a way to activate deactivate shake mode you would just have to reactivate it when ever you want to use a session:smileyhappy:

Go to my account click at the bottom more... choose your profile & settingsScreenshot_2018-01-28-10-31-54.pngStep 1 bottom right click More...

Step 2 slide the shake option to off

 Screenshot_2018-01-28-10-31-36.pngSlide shake on off

 

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Former Moderator FidoPamela
Former Moderator

Re: Unwanted Data Bytes Session

Hi @JillianVP

 

That doesn't sound right!

 

Have you tried to uninstall the app and install it back since the issue started? 

 

Let me know! 



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I'm Qualified Level 1
I'm Qualified Level 1
Solution

Re: Unwanted Data Bytes Session

Hi @JillianVP your phone may be shaking while you move or while it's in your purse :robotfrustrated:. 

 

There is a way to activate deactivate shake mode you would just have to reactivate it when ever you want to use a session:smileyhappy:

Go to my account click at the bottom more... choose your profile & settingsScreenshot_2018-01-28-10-31-54.pngStep 1 bottom right click More...

Step 2 slide the shake option to off

 Screenshot_2018-01-28-10-31-36.pngSlide shake on off

 

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Fido Employee afterthefact
Fido Employee

Re: Unwanted Data Bytes Session

Just wanted to add the precision that you don't need SHAKE activated in order to use a Data Bytes session. 

I also turned off my shake feature and I just click the button in the app to activate my hour of data when I need it.



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Former Moderator FidoPamela
Former Moderator

Re: Unwanted Data Bytes Session

Hey @JillianVP

 

Did these suggestions help? 

 

Keep us posted Smiley 



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