Data bytes not working

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I'm a Participant Level 1 Rkareer
I'm a Participant Level 1

Data bytes not working

I just got my plan with Fido yesterday I’m attempting to use the data bytes wifi is turned off on my iPhone X it’s updated to the newest IOS and the Fido app is updated to the newest version how can I get this to work? 

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Re: Data bytes not working

Hey @Rkareer

 

There's a new version of the Fido App that was released this morning (v3.7.2) that should help with this.  Have you updated your app yet?

 

Keep us posted!

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Re: Data bytes not working

Hey @Rkareer

 

There's a new version of the Fido App that was released this morning (v3.7.2) that should help with this.  Have you updated your app yet?

 

Keep us posted!



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Re: Data bytes not working

Welcome to the Community @Rkareer

 

Just doing a quick follow up. Have you had the chance to update your mobile app and use a Data Bytes session successfully?

 

Let us know so we can better assist you Smiley



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I'm a Participant Level 1 flora123
I'm a Participant Level 1

Re: Data bytes not working

My extra one hour brown is not working 

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Re: Data bytes not working

Hey @flora123

 

Welcome aboard the Community!

 

That sounds a bit odd. To see what's up with your Data Bytes, can you please answer the following questions please: 

  1. As mentioned above, have you checked if you have the latest app version? 
  2. Have you also tried to uninstall/install the app?
  3. Do you get any particular error message? If so, can you show us a screenshot of it?
  4. When were you able to last use your free data session?
  5. How do you login in the application?

Let us know and we'll take it from there.



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