I am a long standing Fido pre-paid mobile customer who has transferred over to Fido post-paid mobile. I have loaded the Android My Account app onto my Galaxy S9 phone. When I activate the My Account app the usage screen loads and then I get the message "Sorry, something went wrong Don't worry! You haven't started using your Data Bytes" I click OK and as far as I can see there is no Data Bytes banner or any indication of where it would be. The +sign by my Total data just offers a place to buy more data. Also every time i go to the Usage screen I get this same error message. Really pissing me off.
I've got the latest update of the app. I have disconnected wifi and bluetooth to no avail. I've seen where people delete and reinstall the My Account app but mine seems to be loaded as a system app and cannot be deleted, just disabled.
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Welcome to the community!
It's strange to hear that the Fido app is installed as a system app. I haven't seen that in a long time.
Since yours has been installed as a system app, try clearing the app cache, if that does not help try clearing the app data.
I cleared both cache and data and initiated a re-authorization, but all is the same - still get the error and no access to Data Bytes as far as i can tell. (To confirm, I have a PULSE account so should be getting Data Bytes). By the way, my app usage screen has a white symbol of a house in a shield, like my web data summary page, not a green smartphone symbol like I've seen on Youtube runthroughs of the app. Not sure if that is significant.
It has never worked with post-paid and I never had occasion to use it with pre-paid since it was just talk and text (although I think the app loaded when I first put the pre-paid sim card in this phone earlier this year). How do i post a screen shot?
Welcome to the community!
@rmcilveen wrote:...I never had occasion to use it with pre-paid since it was just talk and text (although I think the app loaded when I first put the pre-paid sim card in this phone earlier this year)....
It sounds like your My Account might still think you have a pre-paid account. Have you had a chance to log into My Account via computer or webpage to view your details? You might need to re-register your My Account as a post-paid account. If you have difficulties re-registering, you might consider contacting customer service as they would need your account details. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account details.
I don't believe Data Bytes is available for pre-paid accounts, even those plans with data.
**edit** To post a screenshot, click on the camera icon indicated by the orange arrow below:
Then click Choose Files, and select your desired image, then click Done. **
Hope this helps 😀
I did re-register after spending an hour on the phone getting my account and phone number transferred from pre-paid to post-paid. Also dealt with the post-paid service people to confirm that my email had been detached from pre-paid so i could use it to register to post-paid. I'll attach pictures of the error and my usage screen.
Thanks for the help. Through the help Chat i was able to get my account reset to post-paid. Data Bytes error is gone and I now have access to the Data Bytes function.